Uganda Airlines PASSENGER CHECK IN AGENTS’ APTITUDE TEST

PASSENGER CHECK IN AGENTS’ APTITUDE TEST 4TH August 2025 

30 minutes. 

1. Up to 3 manual boarding pass reprints per hour; reprint time = 60 sec. What’s max time spent? 

 

  • 2 min 
  • 3 min 
  • 4 min 
  • 5 min 

 

  1. 2 min per pax but busier to average 2.5 min. 60 pax expected. Time =?

(2 Points) * 

  • 120 min 
  • 150 min 
  • 180 min 
  • 90 min 
  1. Boarding pass scan alert “SCANNED ALREADY.” Agent should (2 Points) *
  • Board anyway 
  • Reprint pass after reference to boarding system 
  • Let passenger race to gate 
  • Mark them as manually boarded 

 

  1. Same-seat booking conflict discovered at gate. Agent should:

(2 Points) * 

  • Flip coin 
  • Reassign seats or standby 
  • Leave for air crew 
  • Allow first come only 

 

  1. If it takes 5 machines 5 min to make 5 products, how long for 100 machines to make 100 products? (2 Points) *
  • 5 min 
  • 100 min 
  • 50 min 
  • 10 min 

 

  1. Agent must allow group leader + 1 to enter check-in area. True?

(2 Points) * 

  • Yes 
  • No 
  • Only if group >10 
  • Only VIP groups 

 

  1. Carry-on must not contain liquids > 100 ml or sealed containers. If passenger has 120 ml perfume open bottle, accepted?

(2 Points) * 

  • Yes if sealed, strip away 
  • No — confiscate 
  • Allow checked 
  • Refer to security 

 

  1. No stroller accepted at check-in < 2h before departure. Parent arrived at 1h 50 min- what happens to stroller tag? (2 Points) *
  • Cancel and send stroller to cargo 
  • Accept if VIP 
  • Gate check only 
  • No change 

 

  1. Up to 48h before flight gets 10% off. Full price = $100 → discounted =?

(2 Points) * 

  • $90 
  • 595 
  • 585 
  • 580 

 

  1. The day before two days after the day before tomorrow is Saturday. What day is today?

(2 Points) * 

  • Thursday 
  • Friday 
  • Saturday 
  • Sunday 

 

  1. Passenger from eligible country without e-visa pre-arrival. At check-in Agent must:** (2 Points) *
  • Accept boarding 
  • Deny boarding 
  • Give waiver 
  • Boarding allowed at gate only 

 

  1. Hand-carry must not exceed 7 kg. A guest has 3 bags of 3 kg each. Accepted?

(2 Points) * 

  • Yes 
  • No 
  • Only Business Class 
  • Only VIP 

 

  1. 45 sec/pax x 120 pax queue =? (2 Points) *
  • 54 min 
  • 30 min 
  • C 75 min 
  • 90 min 

 

  1. Passenger speaking only basic local language fails to answer English safety briefing questions.

Seat =? (2 Points) * 

  • Allowed 
  • Reassigned 
  • Gate staff escalate 
  • Denied boarding 

 

  1. carry-on + personal must be ≤7 kg. Guest has 3 kg personal + 5 kg carry-on. Allowed?

(2 Points) * 

  • Yes 
  • No 
  • Only if seat overhead 
  • Manager approval 

 

  1. Which piece completes the iconic five shape when folded?
  2. A) triangle (2 Points) *
  • triangle 
  • square 
  • parallelogram 
  • circle 

 

  1. 40 passengers x 1.5 min each = total queue waiting time? (2 Points) *
  • 45 min 
  • 60 min 
  • 30 min 
  • 50 min 

 

  1. 20 pax in 5 min = hourly capacity?

(2 Points) * 

  • 160 
  • 240 
  • 180 
  • 200 

 

  1. 200 seat flight, 208 booked, expect 6 no-shows – potential bump-ups =?

(2 Points) * 

  • 2 
  • 4 
  • 6 
  • 8 

 

  1. A speaks the truth on Monday/Tuesday, lies rest. B speaks truth on Thursday/Friday. Today neither knows what day. They say: A says “We are on Sunday.” B says “Today is Thursday.” What day is it?

(2 Points) * 

  • Sunday 
  • Thursday 
  • Wednesday 
  • Saturday 

 

  1. Which number completes the sequence? 2, 6, 12, 20, 30,

(2 Points) * 

  • 36 
  • 42 
  • 40 
  • 48 

 

  1. Medication gel ‹0.5 kg allowed. Agent sees unsealed 0.6 kg cream. What do you do?

(2 Points) * 

  • Confiscate 
  • Allow cabin after security 
  • Accept with receipt and medical note 
  • Pack checked baggage 

 

  1. A bat and ball cost $1.10. Bat costs $1 more than ball. How much is ball?

(2 Points) * 

  • $0.10/K 
  • $0.05 
  • 50.15 
  • $0,20 

 

  1. 15 sec per item x 300 pens =

(2 Points) * 

  • 75 min 
  • 30 min 
  • 45 min 
  • 60 min 

 

  1. $15 per kg over 7 kg carry-on. Bag weighs 10 kg. Fee =?

(2 Points) *  

  • $15  
  • $30  
  • $45  
  • $60 
  1. Passenger has 3 kg excess (30 USD/kg) and pays in UGX. Rate: 1 USD = 3,650 UGX. What do they pay?

(2 Points) * 

  • 327 000 UGX 
  • 329 000 UGX 
  • 330 000 UGX 
  • 331 000 UGX 

 

  1. 81 – 64 – 49 –

(2 Points) * 

  • 36 
  • 25 
  • 16 
  • 9 

 

  1. Late arrival acceptance: Passenger arrives 32 min before gate closes; queue wait is 4 min

Allowed? (2 Points) * 

  • Yes 
  • No 
  • Only VIP 
  •  Manager’s call 

 

  1. If “CAT” is coded as 3120 (“C”=3, position; “A”= 1; “T” double code), then “DOG” code =?

(2 Points) * 

  • 4158 
  • 4650 
  • 450 
  • 4606 

 

  1. 25% of check-in times are corporate staff, upsell rate 30%. For 40 corporate pax, how many maybe upsold? (2 Points) *
  • 12 
  • 8 
  • 10 
  • 15 

 

 

  1. $20 each. Sell 4 aisle seats. Revenue =?

(2 Points) *  

  • $40  
  • $60  
  • $80  
  • $100 

 

  1. 3 counters x 2 staff average 2.5 min per guest. In 1h, how many guests processed? (2 Points) *
  • 36  
  • 40  
  • 45  
  • 50 

 

  1. t t. next=？

(2 Points) * 

  • + 
  • ‡ 
  • Combination 
  • None 

 

  1. 15% of 200 check-in passengers are families with kids =? (2 Points) *
  • 30 
  • 25 
  • 35 
  • 20 

 

  1. What appears once in a minute, twice in a moment, but never in a thousand years? (2 Points) *
  • Time 
  • The letter “M” 
  • A second 
  • Silence 

 

  1. 23 kg for Economy, 32 kg for Business. One Economy and one Business passenger combine luggage. Free allowance =

(2 Points) * 

  • 41 kg 
  • 55 kg 
  • 46 kg 
  • 64 kg 

 

  1. What 5-letter English word stays the same when you take away the first, third, and last letter?

(2 Points) * 

  • Empty 
  • Empty 
  • Empty. 
  • Empty 
  1. Gate closes 30 min before departure; counters close 60 min before. For a flight at 18:00, the  counter closes at?

(2 Points) *  

  • 16:45  
  • 17:00  
  • 17:30  
  • 17:45 

 

  1. 40. 7 words: “cat apple mirror sunshine galaxy river orbit.” How many begin with vowel?

(2 Points) * 

  • 3 
  • 2 
  • 4 
  • 5 

 

  1. Opens 180 min pre-departure; passenger arrives 155 min before. They missed how many idle minutes?

(< Points) * 

  • 15 
  • 20 
  • 25 
  • 30 

 

  1. 90 pax load x 1 min each = rotation time =?

(2 Points) * 

  • 90 min 
  • 60 min 
  • 120 min 
  • 75 min 

 

  1. 1 min each: 5 passengers lost pass =?

(2 Points) * 

  • 3 min 
  • 5 min 
  • 7 min 
  • 10 min 

 

  1. Group booking seat reallocation: takes 7 min for 8 passengers. Avg per pax =?

(2 Points) * 

  • 0.9 min 
  • 1 min 
  • 1.2 min 
  • 1.5 min 

 

  1. Passenger had online check-in 48h before but cannot scan boarding pass at gate. Agent should: (2 Points) *
  • Let them board 
  • Manually override pass and verify PNR 
  • Reprint pass at counter and verify PNR 
  • Offload 

 

  1. 70 pre-check-ins, 30 desk. Desk works at 2 min each =?

(2 Points) *  

  • 30 min  
  • 60 min  
  • 120 min  
  • 45 min 
  1. Expired passport by 2 months allowed to check-in?

(2 Points) *  

  • Yes if valid back at home  
  • No deny boarding  
  • Only if emergency  
  • Allow with medical waiver 

 

  1. Takes 4 min correction + 6 min standby wait = total = ?

(2 Points) * 

  • 8 min 
  • 10 min 
  • 12 min 
  • 2 min 

 

  1. Dog, Parrot, Snake, Cat. Which odd?

(2 Points) * 

  • Dog 
  • Parrot 
  • Snake 
  • Cat 

 

  1. Choose the best fit for a Passenger Check-In Agent at Uganda Airlines.

(2 Points) * 

  • Cabin crew 
  • Documents, boarding passes, baggage, and policy enforcement 
  • Load control 
  • Ground towing 

 

IF YOU NEED HELP PREPARING FOR ANY APTITUDE TEST, THE CV EXPERT IS AVAILABLE TO HELP YOU. WHATSAPP 0790381961 NOW FOR EARLY ARRANGEMENTS.

The cv expert holds a B. Stat & Econ, MA Econ, PGD in HRM.