ABSA Bank Uganda
Job Summary
Generate Leads for Sales
Job Description
Key accountabilities
Sales to Retail customers with operational rigor and compliance with KYC requirements: (80%)
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets.
- Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
- Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review.
- Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations.
Customer Service (15) %
- Provide excellent timely customer service in line with Absa values and policies.
- Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications.
Technical Experience and Capability (5) %
- Pursue continued improvement in personal development by participating in learning and development trainings assigned.
- Agree annual performance objectives with the line manager, including specific sales targets.
Role/Person specification
Education And Experience Required.
- Bachelors Degree that is relevant to the role
- Experience in a front-line banking sales/marketing/service environment.
- Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers.
Knowledge & Expertise:
- Education and Experience Required
- First Class or Second Class degree
- A credit in math and English at O level
- At least 2 Principal Passes in A level
- Experience of competitor products sales advantage
- Communication and Interaction required:
- Staff in own area (manager, subordinates, colleagues)
- Staff outside own area
- Internal customers (other than staff in own area)
- External Customers
- Knowledge & Skills:
- Basic knowledge of the bank’s products and services advantage
- Basic understanding of how the Bank operates advantage
- Knowledge of local banking policies and laws
Essential
- Outstanding relationship and interpersonal skills
- Strong selling and negotiation Skills
- Strong Presentation Skills
- Problem solving Skills
- Team Skills
- Communications Skills
- sales focus
Preferred
- Thorough understanding of the financial services industry.
- Proven sales track record in financial services or related industry.
- Competitor product sales experience
- Innovativeness
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
