NUMIDA
Position: People Operations Associate
Location: Kampala (Uganda)
Expected Start Date: 1 July, 2026
Apply by: Rolling, applicants are encouraged to state their interest early
About Numida:
Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 115,000 businesses across East Africa.
Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.
We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.
Find out more at https://numida.com.
About the role:
We are seeking a motivated and detailed oriented People Operations Associate who will own end-to-end
HR processes and serve as a trusted advisor to managers and employees. He/She will drive process improvements, ensure compliance, and deliver data-driven insights to enhance the employee experience.
This role requires a combination of operational excellence, strategic thinking, and a passion for building a people-centered culture.
Responsibilities:
1. HR Operations and Administration
- Own and optimize HR workflows, ensuring efficiency, accuracy, and compliance across HRIS and documentation systems.
- Track and report on HR metrics (turnover, headcount, leave utilization) and provide actionable insights.
- Support payroll and benefits administration, monitor market trends, and assist in compensation benchmarking.
- Lead onboarding and orientation programs to ensure a smooth and engaging experience for new hires.
2. Employee Relations and Engagement
- Maintain confidentiality while handling complex employee relations matters (e.g., misconduct, disputes, dismissals).
- Mediate low-complexity conflicts and support wellness, recognition, and DEl initiatives.
- Conduct employee surveys, analyze feedback, and recommend actions to improve engagement, satisfaction, and retention.
- Partner with the People team to design and implement initiatives that foster motivation, inclusion, and belonging.
3. Talent Acquisition and Career Development
- Lead full-cycle recruitment for mid to senior-level roles, including job descriptions, postings, interview coordination, reference checks, and offer letters.
- Support managers and employees in performance management, career planning, and learning & development programs.
- Identify skill gaps and assist in designing learning initiatives to enhance individual and organizational capability.
4. Performance Management and HR Analytics
- Coordinate performance review cycles, including appraisal processes and goal tracking.
- Lead OKR audits and ensure adherence to internal performance standards.
- Analyze HR data to inform business decisions and support reporting requests with accuracy and autonomy.
5. Leadership Contribution
- Acts as a trusted HR business partner to team leads, providing guidance on people management, employee relations, and team development.
- Facilitates performance review cycles, coaches managers on feedback delivery, and ensures alignment with organizational goals.
- Identifies skill gaps across teams, scopes learning objectives, and proposes engaging training and development initiatives.
- Anticipates organizational needs during periods of change, supporting strategy execution, workforce planning, and change management initiatives.
Your Profile:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 6+ years of experience in HR/People Operations, preferably in a fast-paced or high-growth environment.
- Experience handling confidential and sensitive employee matters.
- Demonstrated ability to drive HR process improvements and contribute to organizational culture initiatives.
- Strong understanding of the Uganda labor market and current HR compensation & benefits trends.
- Highly confidential, with the ability to handle sensitive information and employee situations considerately.
- Excellent stakeholder relationship management skills, with the ability to build trust and collaborate across all levels of the organization.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Ability to work successfully in a high-activity, fast-paced environment.
- Capacity to develop, implement, and maintain basic HR structures, processes, and procedures.
Advantageous:
- Experience using advanced HRIS systems or analytics tools to generate reports and insights.
- Exposure to implementing employee engagement, wellness, or recognition programs in a corporate or fintech environment.
- Experience using Google Workspace tools (e.g., Google Forms, Sheets, Docs) to manage HR processes.
- Familiarity with HR process improvement, or organizational change initiatives.
- Prior experience working in a fast-paced, high-growth, or startup environment.
- Knowledge of international HR best practices or labor standards beyond Uganda’s labor laws.
- Multilingual skills or experience working in a multicultural workforce.
Who You Are?
- You are calm, structured and reliable under pressure.
- You communicate clearly and influence without drama.
- You use data to understand issues and make decisions.
- You balance empathy with accountability.
- You enjoy building people and maturing leadership capability.
- You thrive in fast-moving, high-growth environments.
- You care about serving entrepreneurs and improving lives.
