Description

Welcome and check in/check out guests during the night shift.
Respond promptly and professionally to guest inquiries and requests.
Perform end-of-day audits and reconcile all hotel transactions.
Verify guest accounts, payments, and billing accuracy.
Balance cash, credit card, and other payment transactions.
Prepare and distribute daily financial and operational reports.
Ensure the security and safety of guests, staff, and hotel property during the night shift.
Handle reservations, room allocations, and guest requests.
Coordinate with housekeeping and security to ensure smooth hotel operations.
Report maintenance issues and any incidents occurring during the shift.
Maintain accurate records and ensure compliance with hotel policies and procedures.

Requirements

Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Accounting, or a related field.
At least 1 year of experience as a Night Auditor, Receptionist, Front Desk Agent, or in a similar hotel role.
Experience using hotel Property Management Systems (PMS) is an added advantage.
Basic accounting and bookkeeping knowledge.
Strong computer skills, particularly in Microsoft Office.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving skills.
Ability to work independently and remain calm under pressure.
Must be willing to work overnight shifts, weekends, and public holidays.