CUSTOMER SUCCESS ASSOCIATE

JOB SUMMARY

At Greenwheels Uganda, customer success is a growth strategy. You will be responsible for the performance and wellbeing of an assigned portfolio of active drivers. You will monitor success metrics, step in early when issues arise, and help drivers build the habits and discipline that make this model work.

KEY RESPONSIBILITIES

YOU SHOULD:

MONITOR DRIVER PERFORMANCE

• Track key metrics and identify at-risk drivers early.

Have experience in account management, community engagement, customer success, or a similar relationship-driven role.

PROACTIVE DRIVER OUTREACH

• Check in with drivers, understand challenges and resolve root causes.

Be comfortable reading and working with data- able to translate numbers into people-focused actions.

COACHING & INTERVENTION

• Implement coaching and action plans and follow up on outcomes.

Be a strong communicator in Luganda and English- equally effective on a call, on WhatsApp, or face-to-face.

RECOGNITION & RETENTION

• Recognize top performers and build strong relationships for long-term commitment.

REPORTING & COLLABORATION

• Prepare portfolio reports and share insights with relevant teams for joined-up action.

Be empathetic, persistent, and results-oriented – genuinely invested in drivers’ success.

Have familiarity with the boda boda industry and Kampala’s operating environment.

APPLICATION EMAIL:

recruitment@greenwheels.africa

SUBJECT LINE:

UG Customer Success Associate

DEADLINE:

4th August 2026