Customer Experience & Accounts Assistant

Number of positions: One (1)
Reports to: Supervising Pharmacist
Employment type: Full-time, 6 days/week (rotating rest day)
Location: Anaya Pharmacy, Kyanja Ring Road, Kampala
Probation: 3 months, with performance review at month 2
Role Summary
The Customer Experience & Accounts Assistant is responsible for delivering an excellent customer
experience at the front of the pharmacy while maintaining accurate cash handling, sales reconciliation,
and basic bookkeeping. You are the first person every customer meets, the trusted advisor for anyone
browsing personal care, cosmetics, and baby products, and the disciplined operator behind the till, the
daily cash-up, and the sales records.
Key Responsibilities
A. Customer Experience & Sales Support — approximately 35%
• Warmly welcome every customer arriving at the pharmacy and provide friendly, professional
and respectful service
• Quickly understand each customer’s needs and provide an efficient and appropriate shopping
experience
• Support customers with the Personal Care & Cosmetics and Baby Products ranges, including
skincare, cleansers, moisturizers, sunscreen, haircare, baby toiletries and feminine care
• Ask appropriate questions to help customers select products based on needs, skin type,
sensitivities, budget and use occasion
• Cross-sell thoughtfully where a related product genuinely adds value to the customer’s
purchase; never pushy
• Refer all clinical questions, prescription queries and medicine-advice requests to the dispenser
or pharmacist
• Handle customer complaints calmly and professionally and escalate matters to the pharmacist
when required
• Maintain strong knowledge of the pharmacy’s product range, prices, key product features and
supplier promotions
• Support front-of-shop merchandising and ensure displays are attractive, clean, organized and
adequately stocked
B. Accounts, Cash & Revenue Management — approximately 40%
• Process every sale through the pharmacy’s ERP/POS system; no off-system transactions are
permitted under any circumstances
• Accurately receive and record cash, Mobile Money and card payments, where applicable
• Count and verify cash received, issue correct change and maintain an organized and secure
cash drawer

• Print and issue a receipt for every customer transaction
• Process Mobile Money transactions and maintain accurate records of MTN MoMo and Airtel
Money collections; reconcile merchant balances daily
• Maintain strict control over all customer payments and ensure that recorded sales agree with
actual collections
• Maintain the petty cash book for authorized expenses and ensure that every payment is
supported by a receipt or voucher
• Prepare banking schedules and ensure daily collections are banked in accordance with the
pharmacy’s SOP
• Maintain proper filing of cash-up sheets, receipts, banking records, petty cash documents and
other financial records
• Immediately report suspected fraud, theft, manipulation of transactions or any other financial
irregularity to the Supervising Pharmacist
C. Reconciliation & Financial Reporting — approximately 20%
• Prepare the daily sales and collections reconciliation covering opening float, cash sales, Mobile
Money receipts, card receipts, expenses paid out and closing balance
• Reconcile actual collections against the ERP/POS daily sales report and identify any differences
• Investigate, document and promptly escalate any unexplained variance between recorded sales
and actual collections on the same day it arises
• Complete daily cash-up and submit the required reconciliation reports to the Supervising
Pharmacist
• Assist with preparation of simple daily, weekly and monthly sales and revenue summaries as
required
• Maintain accurate and up-to-date records to support monthly financial reconciliation and
management reporting
• Provide basic accounts information and supporting documents requested by the Supervising
Pharmacist or external accountant
• Maintain confidentiality of all financial, customer and pharmacy business information
D. Merchandising & General Support — approximately 5%
• Keep the front counter and personal-care displays attractive, tidy and well stocked
• Suggest merchandising improvements based on customer requests, purchasing patterns and
product movement
• Support restocking of front-of-shop displays during quieter periods
• Open or close the pharmacy according to the daily rota and follow the applicable security
checklist
Essential Qualifications and Requirements
• Diploma in Accounting, Business Administration, Finance, Commerce or a related field from a
recognized institution
• At least 2 years of experience in retail, pharmacy, accounts, supermarket, hospitality or another
customer-facing role
• Demonstrable experience handling cash and reconciling daily sales or collections
• Working knowledge of basic bookkeeping and financial record-keeping
• Solid Microsoft Excel skills, including SUM, IF, VLOOKUP/XLOOKUP, formatting and basic
pivot tables
• Demonstrable numeracy and strong attention to numerical accuracy

• Familiarity with POS/ERP systems and Mobile Money platforms, including MTN MoMo and
Airtel Money
• Fluent in English
• Two verifiable professional references from previous employers; one must be from the most
recent supervisor
• Clean criminal record; verification will be requested because the role involves access to cash
and financial records
What Makes You Stand Out
• Excellent customer-service skills combined with strong numerical and administrative discipline
• Unquestionable integrity and accountability — this is the single most important attribute for the
role
• Meticulous attention to detail and the ability to identify and resolve discrepancies
• Comfortable working with cash, financial records, ERP/POS systems and daily deadlines
• Strong Excel and basic bookkeeping skills
• Commercial awareness and an ability to identify appropriate sales opportunities without
compromising customer trust
• Warm, engaging and professional personality
• Professional appearance and strong communication skills
• Genuine interest in beauty, skincare, personal care and pharmacy retail
• Reliable, organized and able to maintain confidentiality
• Curious and eager to learn through supplier training, product coaching and hands-on
experience
Application Instructions
Suitably qualified candidates are invited to apply for this position.
What to submit
• A cover letter stating why you are suited to this position
• A current CV of no more than 3 pages
• Certified copies of academic and professional qualifications
• Names and contact details of two professional referees (one must be your most recent
supervisor)
• A copy of your National ID
• ALL THESE SHOULD BE SUBMIITED AS A SINGLE PDF FILE
How to submit
By email only to: info@anayapharmacy.org
Please write the position title clearly in the subject line of the email.
Deadline and process
• Application deadline: 28th August 2026
• Shortlisting will be based on essential qualifications and relevant experience
• Only Shortlisted candidates will be invited for interview at Anaya Pharmacy

• Successful candidates will receive a conditional offer, with a start date contingent on the
pharmacy’s opening timeline
• References will be verified before the offer is confirmed
Equal opportunity statement
Anaya Life Limited is an equal-opportunity employer. Applications are welcome from candidates of all
backgrounds. Selection will be based solely on qualifications, experience, and suitability for the role.