DEPLOYMENT OFFICERS
Deployment Preparation
• Build strong knowledge of DRIVE solutions, processes, and deployment methodology
• Support local deployment preparation and prerequisites phase
• Enable and coordinate DRIVE local templates completion
• Prepare Key User onboarding, training, and deployment readiness activities
Test & Validation
• Coordinate and animate Key Users during test definition and execution
• Consolidate test plans and ensure business critical scenarios are prioritized
• Identify risks, defects, and readiness gaps impacting deployment
• Ensure test environments (data, access, tools) are ready
• Contribute to Go/No-Go assessment through test and readiness insights
Training & Change Enablement
• Adapt and deliver training materials for Key Users and End Users
• Deliver solution training prior to Go-live
• Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption
Go-Live & Hypercare
• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live
Profile
Professional Background
• Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience
Skills & Competencies
• Strong communication and facilitation skills
• Ability to coordinate and animate a network of Key Users
• Handson, solution-oriented mindset
• Ability to work in multi-country, multi-cultural environments
• Strong learning capability and adaptability
Tools
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)