ACCOUNT DEVELOPER
Job Title: Account Developer
Paterson Level: B5
Reports To: Operations Manager/ Sales Manager
Location Fort portal
Job Summary
To ensure brand presence through relationship building at Trader Outlets, inclusive of
trader education. Further, to ensure order collection and product delivery to customers.
Responsibilities
Administration
• Carry out daily reporting on HHT and across KPIs, driving look of success
• Collect and share insights, opportunities, competitor activity and monitor visibility
of product flow
• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required
Execution of Promotional Activity
• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities are implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback
to Supervisor
• Maintain build-up of promotional events and displays as required
• Manage ad-hoc promotional activities
• Oversee POS installation, placement and replenishment at Trader outlets
• Generate orders and ensure targets are achieved
• Adherence to Personal journey plan (PJP)
• Call Cycle Support
• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable
Call Cycle Compliance and KPI achievement
• Customer Service and Satisfaction
• Gather feedback from customer complaints, queries and requests and ensure
resolution
• Communicate and upkeep knowledge of promotions /product knowledge to
provide advice on use of products
• Build and maintain strong working relationships
Person Specification
Education & Training
Education
• Diploma
Experience
• Minimum Experience: 1 – 2 years telecommunications sales and marketing
Knowledge, Skills & Abilities
• Customer service skills
• Time management skills Planning and organising skills
• Communication skills (verbal & written) Attention to detail
Key Competencies
• Phone capacity of 128 GB ROM and RAM between 4G & 6GB
• Organisational commitment Teamwork & collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience &
stress management Service Excellence
• Analysis & problem-solving Sales orientation
• Quality & detail excellence Communication
How to Apply
• You can apply by submitting your cover letter and CV to
recruitment7@truenorthafrica.com with subject line Account Developer.
• All application documents Must be in either PDF or MS. Word