Stanbic Bank Uganda
Description
Job Description
Provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of Affluent customers in order to grow market share and retain existing business.
- Establish and build one-on-one relationship in the assigned portfolio by delivering the seamless expected level of service, specifically focusing on a proactive contact or calling strategy and program.
- Ensure retention of existing clients in the assigned portfolio by strengthening and expanding relationships. Ensures effective query management and customer feedback.
- Monitors and manages (in collaboration with internal business partners) the delivery of service in line with service level agreements, standards and turnaround times within segment.
- Ensures the implementation of the Personal Segment value proposition.Interact and build strong relationships with relevant stakeholders and business partners (e.g Credit, BCC, Wholesale etc.) in order to provide a seamless solution to the clients banking requirement
- Acquire and retain quality business in line with the Customer Value Proposition, segment income specifications, acquisition targets and segment strategy to increase market share.
- Ensures deep understanding of Customer’s demographics through regular interaction with client.
- Ensure value add to customers while growing the bank profitability through financial advisory to clients, cross-selling with a focus on wealth creation and lending opportunities.
Qualifications
- Bachelors degree in Business Studies or a related field from a recognized university
- Atleast 5 years experience as a Business Banker or Relationship Manager with proven performance record
- Exposure to customer service required with previous sales experience
- Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures.
- Experience in budgeting, forecasting, cost control and client financial analysis.
- Experience in preparing and motivating Credit applications is essential.Exposure to customer service required. Previous sales experience
- Good knowledge of Affluent Banking value proposition
- Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
Additional Information
Behavioural Competencies:
- Developing Strategies
- Directing People
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Making Decisions
- Providing Insights
Technical Competencies:
- Effective business communication
- Sales Planning and Reporting
- Presentation Skills
- Product Knowledge
- Risk Awareness
- Client Retention