Job Purpose Statement
Ensure focused attention on and closely monitor the performance of an assigned portfolio of past due as well as non-performing loans. A clearly defined strategy for returning the accounts to performing status or exit must be documented and approved in each case.
Key Accountabilities (Duties and Responsibilities)
Financial 60
- Manage, collect and recover outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.
- Recommending to the Bank through the supervisor on any exit strategies on accounts within assigned portfolio.
- Achieve Recovery targets, write backs and restructured debts
- Attain expense Control goals.
- Take appropriate actions as per the applicable process flow
- Foreclosure processing
- Any other duty as may be assigned by the supervisor
Internal business processes 10
- Collate and submit quality data/reports in a timely manner or as may be required from time to time.
- Meet regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
- Optimally utilize available technology e.g. collection system etc.
- Accurately classify assets in the system
Customer 20
- Ensure effective customer communication through calls, emails, issuance of demand letters and notices etc.
- Maintain quality of credit service standards and TAT as per policy.
- Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.
Learning and growth 10Â
- Self-development
- Performance Management
Job Specifications
Academic:Â
Bachelor’s Degree from a recognised University.
Professional:
Relevant professional qualification in Banking, Risk Management and Law an added advantage.
Desired work experience:Â
At least 2 years work experience in a bank or financial services institution of which 1 year should have been in Remedial Management or Recoveries or related field.
Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports – N/A
Indirect Reports – N/A
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.
Internal
- Credit Operations
- Credit Analysis
- Card Centre
- Contact Centre
- Relationship Managers
- Card Products
External
- CRBs
- Lawyers
- Auctioneers
- Insurance Companies/brokers
- Valuers
- External Debt Collectors