Customer Service Officer – Jobs In Uganda

Rolaam Fashions is hiring a Customer Service Officer responsible for overseeing daily business operations, tracking sales, handling financial transactions, and managing customer interactions. The role requires organisational skills, financial acumen, and the ability to multitask effectively in a dynamic environment.

Reports to:  The Director

Company Overview:
Are you committed to providing outstanding customer service and ensuring client satisfaction? Rolaam Fashions, a reputable provider of fabric solutions, tailoring, and stitching services, is seeking a professional and customerfocused Customer Service Officer to join our team.

Responsibilities:
Roles and Responsibilities of a Customer Service Officer.

1. Client Interaction & Support
Serve as the first point of contact for customers, addressing inquiries in a courteous and professional manner. Provide detailed information about products, services, pricing, and order status.

2. Order Management.
Assist customers with placing, modifying, and tracking orders.
Ensure accurate documentation of customer requests and transactions.

3. Complaint Resolution.
Handle customer complaints promptly and effectively, ensuring customer satisfaction while adhering to company
policies.
Escalate complex issues to the appropriate departments when necessary.

4. Customer Relationship Management.
Build and maintain strong relationships with clients through consistent follow-up and personalized service.
Record customer preferences and feedback to help improve service delivery.

5. Collaboration with Internal Teams.
Coordinate with tailoring, stitching, and logistics teams to ensure timely delivery and service fulfillment.
Communicate customer needs and feedback to relevant departments for continuous improvement.

6. Administrative Duties.
Maintain up-to-date customer records in the CRM or company database.
Prepare regular reports on customer service metrics and feedback.

7. Upholding Brand Image.
Represent Rolaam Fashions professionally, ensuring that every customer interaction reflects the company’s values and
commitment to quality.

Requirements:

• Diploma in Business Administration, Finance, or a related field (Bachelor’s degree is an added advantage)
• At least 6 months experience in a customer service role, internship or a related field
• Proficiency in computer applications, including Microsoft Office
• Fair understanding of financial management
• Excellent communication and interpersonal skills for customer engagement.
• Ability to multitask, prioritise, and work independently in a fast-paced environment.
• Dependable, proactive, and detail-oriented with a strong work ethic.

Application Process:
Interested individuals should send their application letter, curriculum vitae, and academic qualifications, addressed
to the Director, via  info@rolaamfashions.com  by 30th April 2025.

Rolaam Fashions is an equal-opportunity employer. We encourage applications from all qualified individuals.