Key Duties and Responsibilities:
- Develop and implement strategies for the achievement of the team portfolio quality target.
- Recruit and lead the required sales agents/loans officers as per the targets.
- Develop and implement staff retention strategies.
- Regularly train and support sales agents on all processes.
- Supervise and support Sales Agents to achieve their individual targets month on month on sales and portfolio quality.
- Participate in the branch loans committee in timely appraisal and approval of all loans created by the team for compliance in line with product policies and procedures stipulated by the company.
- To enforce a zero tolerance to fraud culture in his/her team.
- To maintain high standards of customer satisfaction in line with the company’s customer service charter.
Qualifications, Skills and Experience:
- Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
- Knowledge of customer service principles
- At least two years relevant work experience, one of which must be in a leadership position.
- Knowledge of office administration
Other attributes
- Integrity and ability to both work in and lead a dynamic team
- Verbal and written communication skills.
- Good knowledge of company credit/lending policy
- Good computer and database skills
- Ability to plan, multi-task and manage time effectively
- Above average people skills/soft skills (includes listening skills, stress management)
How to Apply:
All candidates should Email their applications, detailed CVs and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by
Email to: careers@platinumcredit.co.ug
Deadline: 12th March 2025
NB: PHL does not and shall not discriminate on the basis of race, color, religion (creed), gender expression, age, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors and vendors.
