Mbale Resort Hotel
Job title: House Keeping Supervisor
Department: Housekeeping
Reports to: General Manager
Supervises:
o In-charge Rooms
o In-charge Public Area,
o In-Charge Laundry / Linen
Job summary
To plan and supervise housekeeping activities i.e. cleaning, organizing and replenishing of rooms, public
areas and laundry, monitor usage of and ensure adequate cleaning supplies and room consumables,
identify and report any faulty equipment or furniture for repair or replacement in line with MRH
standards and policies
Requirements
• Higher or National Diploma in the disciplines of Hotel Management, Tourism & Hospitality
Management, Business Administration, Social Sciences or Management.
• A bachelor’s degree in any of the above disciplines is an added advantage.
• Two (4) years of progressive experience as a housekeeper, one (3) of which should have been in
a supervisory role with at least a 4 Star hotel.
• Practical knowledge of housekeeping or understanding of hotel operations. • Knowledge of
principles behind excellent customer service.
• Ability to use industrial cleaning equipment
• Knowledge of cleaning chemicals, equipment and techniques required for public areas,
guestrooms and specific areas. Basic business planning and budgeting skills. Ability to give
clear, concise instructions.
Duties and Responsibilities:
• Plan and budget for housekeeping (prepare projections for staff requirement, guestroom supplies,
linen, and uniform).
• Guide the In-charge Rooms and Public Areas in scheduling staff shifts, assigning housekeeping
tasks and organize replacements as required to ensure adequate coverage and assign
housekeeping tasks to staff.
• Conduct routine inspections of rooms and common areas, including stairways and lounge areas
to ensure that the prescribed standards of cleanliness are at all times fully complied with.
• Supervise the duties and tasks of laundry staff to ensure that guest room linen, guest clothing
and staff uniforms are correctly processed and returned in a timely manner.
• Assess skills gaps in the Section and arrange for relevant training for the attendants.
• Organize daily meetings and briefings for all housekeeping staff, address any issues and
strategize on maintaining high levels of cleanliness and orderliness.
• Receive and attend to guests’ requests and inquiries, investigate and address complaints
regarding poor housekeeping service in a timely manner.
• Regularly take inventory and replenish room supplies and cleaning products stock, issue cleaning
supplies and equipment to housekeeping staff as needed.
• Ensures that all rooms and common areas are kept organized and free from hazards, report any
faulty equipment or furniture and follow-up to ensure timely repair or replacement.
• Participate in the recruitment of housekeeping staff, monitor, appraise their performance and
liaise with HR and the Rooms Division manager to resolve any grievances, conflict or
disciplinary issues.
• Participate in the Hotel-wide general cleaning projects or activities.
• Prepare reports for management regarding housekeeping activities.
Interested applicants to send their applications to recruitment@mbaleresorthotel.com
Addressed to: Human Resource Manager Mbale Resort Hotel
P. O. Box 1621, Mbale
