Mbale Resort Hotel
Job Title: Revenue and Business Development Manager
Reports to: General Manager
Supervises: Sales & Marketing Executives, B&C Coordinator
Job Purpose
• To generate and develop new business opportunities and increase net income for Mbale Resort
Hotel (MRH) in line with the Hotel Strategic and Business Plans. Requirements
• Minimum of a Bachelor’s degree in the disciplines of Marketing, Business Administration,
Economics or Finance from an accredited University.
• Master’s degree in any of the above disciplines or a post graduate diploma in Tourism & Hotel
Management and/or a post graduate qualification in Marketing e.g. CIMA is an added advantage.
• At least 4 years of progressive relevant experience in a busy environment, 2 of which should
have been in the hospitality industry.
• Proven track record of success in a sales and marketing role.
• Must be able to expertly train, motivate and manage a team.
• Strategic planning and implementation skills. E-commerce working knowledge or social media
marketing Knowledge of Hotel Products and Services. Ability to take initiative and work under
highly demanding environment.
• A solid understanding of hotel management systems, price and positioning strategies.
• Excellent knowledge of uses/applications of Front Office, and Reservations Systems.
• Capability of setting clear objectives for business development, quality, customer satisfaction
and energetically leading and organizing the team to achieve targets and meet deadlines.
• Capability for developing effective promotions.
• Ability to conform to the Hotel’s brand standards and corporate identity.
• Ability to continuously improve the product range and the image of the property.
• Customer and quality focus with good operations background.
Duties and Responsibilities:
• Work closely with line managers to develop growth strategies and plans for the different services
and products.
• Ensure customer enquiries are converted into confirmed sales, develop future and repeat business
strategies to boost sales and revenue.
• Follow leads and scan media adverts, prepare proposals, obtain and bid for new clients.
• Improve and deliver the brand standards of outstanding customer service whilst ensuring a clear
and effective line of communication is maintained within the sales team and with the operational
teams (Rooms Division and F&B Departments).
• Identify and pursue new business opportunities both by use of the company database,
networking, B2B opportunities, exhibitions and client entertainment.
• Work closely with F&B and Rooms Division Departments to develop and implement sales
marketing campaigns and client entertainment.
• Carryout market research and conduct industry benchmarks to determine success factors, growth
opportunities and prepare projections for management’s decision making.
• Establish and maintain positive links with potential partners and stakeholders, target referrals
and solicit for business for the MRH.
• Develop, up-date and maintain an annual calendar of events, liaise with the respective line
managers to plan/schedule and implement sales campaigns and entertainment events.
• Manage the performance and development of the Revenue and Business Development team.
• Work with management to prepare and review MRH business plan and other operations plans
Interested applicants to send their applications to recruitment@mbaleresorthotel.com
Addressed to: Human Resource Manager Mbale Resort Hotel
P. O. Box 1621, Mbale
