PASSENGER CHECK IN AGENTS’ APTITUDE TEST 4TH August 2025 

30 minutes. 

1. Up to 3 manual boarding pass reprints per hour; reprint time = 60 sec. What’s max time spent? 

 

• 2 min 

• 3 min 

• 4 min 

• 5 min 

 

2. 2 min per pax but busier to average 2.5 min. 60 pax expected. Time =?

(2 Points) * 

• 120 min 

• 150 min 

• 180 min 

• 90 min 

3. Boarding pass scan alert “SCANNED ALREADY.” Agent should (2 Points) *

• Board anyway 

• Reprint pass after reference to boarding system 

• Let passenger race to gate 

• Mark them as manually boarded 

 

4. Same-seat booking conflict discovered at gate. Agent should:

(2 Points) * 

• Flip coin 

• Reassign seats or standby 

• Leave for air crew 

• Allow first come only 

 

5. If it takes 5 machines 5 min to make 5 products, how long for 100 machines to make 100 products? (2 Points) *

• 5 min 

• 100 min 

• 50 min 

• 10 min 

 

6. Agent must allow group leader + 1 to enter check-in area. True?

(2 Points) * 

• Yes 

• No 

• Only if group >10 

• Only VIP groups 

 

7. Carry-on must not contain liquids > 100 ml or sealed containers. If passenger has 120 ml perfume open bottle, accepted?

(2 Points) * 

• Yes if sealed, strip away 

• No — confiscate 

• Allow checked 

• Refer to security 

 

8. No stroller accepted at check-in < 2h before departure. Parent arrived at 1h 50 min- what happens to stroller tag? (2 Points) *

• Cancel and send stroller to cargo 

• Accept if VIP 

• Gate check only 

• No change 

 

9. Up to 48h before flight gets 10% off. Full price = $100 → discounted =?

(2 Points) * 

• $90 

• 595 

• 585 

• 580 

 

10. The day before two days after the day before tomorrow is Saturday. What day is today?

(2 Points) * 

• Thursday 

• Friday 

• Saturday 

• Sunday 

 

11. Passenger from eligible country without e-visa pre-arrival. At check-in Agent must:** (2 Points) *

• Accept boarding 

• Deny boarding 

• Give waiver 

• Boarding allowed at gate only 

 

12. Hand-carry must not exceed 7 kg. A guest has 3 bags of 3 kg each. Accepted?

(2 Points) * 

• Yes 

• No 

• Only Business Class 

• Only VIP 

 

13. 45 sec/pax x 120 pax queue =? (2 Points) *

• 54 min 

• 30 min 

• C 75 min 

• 90 min 

 

14. Passenger speaking only basic local language fails to answer English safety briefing questions.

Seat =? (2 Points) * 

• Allowed 

• Reassigned 

• Gate staff escalate 

• Denied boarding 

 

15. carry-on + personal must be ≤7 kg. Guest has 3 kg personal + 5 kg carry-on. Allowed?

(2 Points) * 

• Yes 

• No 

• Only if seat overhead 

• Manager approval 

 

16. Which piece completes the iconic five shape when folded?
17. A) triangle (2 Points) *

• triangle 

• square 

• parallelogram 

• circle 

 

17. 40 passengers x 1.5 min each = total queue waiting time? (2 Points) *

• 45 min 

• 60 min 

• 30 min 

• 50 min 

 

19. 20 pax in 5 min = hourly capacity?

(2 Points) * 

• 160 

• 240 

• 180 

• 200 

 

20. 200 seat flight, 208 booked, expect 6 no-shows – potential bump-ups =?

(2 Points) * 

• 2 

• 4 

• 6 

• 8 

 

21. A speaks the truth on Monday/Tuesday, lies rest. B speaks truth on Thursday/Friday. Today neither knows what day. They say: A says “We are on Sunday.” B says “Today is Thursday.” What day is it?

(2 Points) * 

• Sunday 

• Thursday 

• Wednesday 

• Saturday 

 

22. Which number completes the sequence? 2, 6, 12, 20, 30,

(2 Points) * 

• 36 

• 42 

• 40 

• 48 

 

23. Medication gel ‹0.5 kg allowed. Agent sees unsealed 0.6 kg cream. What do you do?

(2 Points) * 

• Confiscate 

• Allow cabin after security 

• Accept with receipt and medical note 

• Pack checked baggage 

 

24. A bat and ball cost $1.10. Bat costs $1 more than ball. How much is ball?

(2 Points) * 

• $0.10/K 

• $0.05 

• 50.15 

• $0,20 

 

25. 15 sec per item x 300 pens =

(2 Points) * 

• 75 min 

• 30 min 

• 45 min 

• 60 min 

 

26. $15 per kg over 7 kg carry-on. Bag weighs 10 kg. Fee =?

(2 Points) *  

• $15  

• $30  

• $45  

• $60 

27. Passenger has 3 kg excess (30 USD/kg) and pays in UGX. Rate: 1 USD = 3,650 UGX. What do they pay?

(2 Points) * 

• 327 000 UGX 

• 329 000 UGX 

• 330 000 UGX 

• 331 000 UGX 

 

28. 81 – 64 – 49 –

(2 Points) * 

• 36 

• 25 

• 16 

• 9 

 

29. Late arrival acceptance: Passenger arrives 32 min before gate closes; queue wait is 4 min

Allowed? (2 Points) * 

• Yes 

• No 

• Only VIP 

•  Manager’s call 

 

30. If “CAT” is coded as 3120 (“C”=3, position; “A”= 1; “T” double code), then “DOG” code =?

(2 Points) * 

• 4158 

• 4650 

• 450 

• 4606 

 

31. 25% of check-in times are corporate staff, upsell rate 30%. For 40 corporate pax, how many maybe upsold? (2 Points) *

• 12 

• 8 

• 10 

• 15 

 

 

32. $20 each. Sell 4 aisle seats. Revenue =?

(2 Points) *  

• $40  

• $60  

• $80  

• $100 

 

33. 3 counters x 2 staff average 2.5 min per guest. In 1h, how many guests processed? (2 Points) *

• 36  

• 40  

• 45  

• 50 

 

34. t t. next=？

(2 Points) * 

• + 

• ‡ 

• Combination 

• None 

 

35. 15% of 200 check-in passengers are families with kids =? (2 Points) *

• 30 

• 25 

• 35 

• 20 

 

36. What appears once in a minute, twice in a moment, but never in a thousand years? (2 Points) *

• Time 

• The letter “M” 

• A second 

• Silence 

 

37. 23 kg for Economy, 32 kg for Business. One Economy and one Business passenger combine luggage. Free allowance =

(2 Points) * 

• 41 kg 

• 55 kg 

• 46 kg 

• 64 kg 

 

38. What 5-letter English word stays the same when you take away the first, third, and last letter?

(2 Points) * 

• Empty 

• Empty 

• Empty. 

• Empty 

39. Gate closes 30 min before departure; counters close 60 min before. For a flight at 18:00, the  counter closes at?

(2 Points) *  

• 16:45  

• 17:00  

• 17:30  

• 17:45 

 

40. 40. 7 words: “cat apple mirror sunshine galaxy river orbit.” How many begin with vowel?

(2 Points) * 

• 3 

• 2 

• 4 

• 5 

 

41. Opens 180 min pre-departure; passenger arrives 155 min before. They missed how many idle minutes?

(< Points) * 

• 15 

• 20 

• 25 

• 30 

 

42. 90 pax load x 1 min each = rotation time =?

(2 Points) * 

• 90 min 

• 60 min 

• 120 min 

• 75 min 

 

44. 1 min each: 5 passengers lost pass =?

(2 Points) * 

• 3 min 

• 5 min 

• 7 min 

• 10 min 

 

45. Group booking seat reallocation: takes 7 min for 8 passengers. Avg per pax =?

(2 Points) * 

• 0.9 min 

• 1 min 

• 1.2 min 

• 1.5 min 

 

46. Passenger had online check-in 48h before but cannot scan boarding pass at gate. Agent should: (2 Points) *

• Let them board 

• Manually override pass and verify PNR 

• Reprint pass at counter and verify PNR 

• Offload 

 

47. 70 pre-check-ins, 30 desk. Desk works at 2 min each =?

(2 Points) *  

• 30 min  

• 60 min  

• 120 min  

• 45 min 

48. Expired passport by 2 months allowed to check-in?

(2 Points) *  

• Yes if valid back at home  

• No deny boarding  

• Only if emergency  

• Allow with medical waiver 

 

49. Takes 4 min correction + 6 min standby wait = total = ?

(2 Points) * 

• 8 min 

• 10 min 

• 12 min 

• 2 min 

 

50. Dog, Parrot, Snake, Cat. Which odd?

(2 Points) * 

• Dog 

• Parrot 

• Snake 

• Cat 

 

51. Choose the best fit for a Passenger Check-In Agent at Uganda Airlines.

(2 Points) * 

• Cabin crew 

• Documents, boarding passes, baggage, and policy enforcement 

• Load control 

• Ground towing 

 

IF YOU NEED HELP PREPARING FOR ANY APTITUDE TEST, THE CV EXPERT IS AVAILABLE TO HELP YOU. WHATSAPP 0790381961 NOW FOR EARLY ARRANGEMENTS.

The cv expert holds a B. Stat & Econ, MA Econ, PGD in HRM.