PROJECT COORDINATOR – Stanbic For HER Programme

The role is accountable for delivering agreed sales and portfolio growth targets, coordinating project teams, managing stakeholders, monitoring project performance, and ensuring sustainability dimensions including gender inclusion, environmental, and economic empowerment are embedded throughout the project lifecycle.

Responsible for driving sales acquisition, client onboarding, portfolio growth, and project implementation under the Stanbic for Her programme. The Project Coordinator will lead and supervise project teams to achieve customer acquisition, activation, retention, and financial inclusion targets while ensuring effective planning, execution, monitoring, reporting, and stakeholder engagement. The role oversees the Monitoring & Evaluation Specialist and Project Officers to deliver project objectives, business growth targets, and donor requirements.

Project Delivery and Performance

Key Performance Indicators (KPIs)

Sales & Acquisition
• Number of New-to-Bank Women Acquired
• Number of Individual Accounts Opened
• Number of Group Accounts Opened
• Number of FlexiPay Wallets Activated
• Number of FlexiPay Merchants Acquired
• Number of SACCOs Digitized
• Loan Uptake and Portfolio Growth
• Insurance Uptake
• Customer Retention Rate
• Customer Activation and Usage Rate

Project Delivery
• Achievement of Project Milestones
• Budget Utilization Efficiency
• Timely Submission of Reports
• Stakeholder Satisfaction
• Quality of Project Deliverables
• Compliance with Donor and Bank Requirements

2–4 years’ experience in banking, financial services, sales, business development, customer acquisition, relationship management, or financial inclusion programmes.
• Demonstrated experience in sales acquisition, customer onboarding, portfolio growth, and retention initiatives.
• Experience mobilizing and engaging community groups, women’s groups, SACCOs, cooperatives, or SMEs is an added advantage.
• Experience coordinating projects, programmes, or business development initiatives with multiple stakeholders.
• Proven ability to achieve sales, customer acquisition, and performance targets.
• Exposure to leading, supervising, or coordinating teams and field-based activities.
• Experience in digital financial services, agency banking, mobile money, or digital banking solutions is desirable.

Knowledge Competencies

• Bachelor’s Degree in Business Administration, Commerce, Marketing, Finance, Economics, Project Management, Development Studies, or a related field.
• Knowledge of sales management, customer acquisition, portfolio management, and relationship management principles.
• Strong understanding of financial inclusion, women’s economic empowerment, and community-based development programmes.
• Knowledge of banking products and services including savings, lending, digital banking, payments, insurance, and merchant solutions.
• Understanding of project management methodologies and programme implementation frameworks.
• Computer literacy in MS Office Suite (Excel, Word, PowerPoint) and project management tools.
• Broad understanding of banking operations, business development, and financial services industry trends.
• Knowledge of monitoring and evaluation, data analysis, and performance reporting.
• Sound understanding of finance, budgeting, and financial management principle