Operational Coach

Job Description: Operational Coach

Hours: Full-time fixed – possibility of further work

Location: Remote within Uganda

Posted: June 2026

Rural Aquaculture Development is excited to recruit an operational coach with some professional experience who can expand and support our service delivery model for small scale pond-based aquaculture farms in East Africa. As a growing business dedicated to smallholder success, we’re offering a unique opportunity to be part of the rollout and scaling of an innovative aquaculture model.

This unique approach focuses on building local hubs and supporting the hub owner operators that in turn support a wider network of small and medium-sized local fish farmers, helping them improve their farming practices and get their products to market. We work with partners to make sure our model is strong and can be easily replicated across the region.

RAD Global is now an international team that helps with the strategy and implementation of hubs in East Africa. The hub owner operators are the ones on the ground – in charge of the day-to-day operations of each hub.

RAD Global is also developing RADiCool an affordable, solar-powered cold-chain system designed to reduce post-harvest losses for smallholder fish farmers and fish traders in East Africa. RADiCool is a cold-chain solution that combines insulated cool boxes, phase change material (PCM) cooling panels, solar-powered charging hubs, and loT temperature monitoring.

The PCM technology cools fish from 25 °C to below 5 °C in under four hours and maintain safe temperatures for up to 48 hours without continuous electricity.

Who is RAD?

RAD is a Ugandan fish farm business supporting the local aquaculture sector through an innovative hub-and-spoke service delivery model. We provide smallholder producers with access to markets, hatcheries, Black Soldier Fly (BSF) feed, cold chain technology, and technical expertise.

RAD’s mission is to reduce poverty, improve food security, and restore the environment through economically sustainable, bottom-up engagement.

Your Responsibilities & Key Objectives

1. Hub Operations

Hub Coaching & Performance

• Oversee hub operations, ensuring services are delivered on time and to standard.
• Drive planning and Monitor key performance indicators (KPls), supporting hubs to hit financial, operational, and impact targets.
• Support owner-operators in managing staff, supply chains, logistics, and customer relationships.

Problem-Solving & Continuous Improvement

• Identify operational bottlenecks and implement practical solutions.
• Standardise operational processes while allowing for local adaptation.
• Provide direct input into troubleshooting financial, HR, and compliance challenges.

Coordination & Reporting

• Act as the primary link between RAD Global and local hubs, ensuring smooth communication and reporting.
• Coordinate with internal teams (finance, strategy, technical) and external partners to support hub delivery.
• Document lessons learned and share best practices across the hub network.

2. RADiCool development

Project supervision:

• Support RADiCool operators, and ensure activities run in line with RADiCool standards, addressing issues and coordinating with the central team to ensure project deliverables are met.

Reporting:

• Collect and maintain accurate performance data, track key indicators, and provide concise updates on progress, challenges, and insights.

Product and service improvement:

• Gather user feedback, identify practical improvements, and support ongoing refinement of RADiCool systems and service delivery.

Core Qualifications and Skills

• Education: a minimum Bachelor’s degree in Aquaculture, Agriculture, Food systems, Business or a related field.
• Experience:
• A minimum of five years industry experience
• Hands on practical experience with farming
• Excellent verbal and report writing communication skills (English)
  Multicultural experience across cultures and geographies (desirable)
• Ability to drive (desirable)

Soft Skills & Mindset

• Adaptability: Comfortable working in an iterative R&D environment where design requirements evolve based on real-world testing.
• Proactive Problem Solver: A “builder” mindset-someone who enjoys the challenge of innovation technology performing in harsh climates.
  Initiative: High level of initiative and ownership – able to work independently in dynamic environments