Customer Service Assistant

Job Title: Customer Service Assistant

Reports to: Customer Care Supervisor

NO. Positions: 1

Location: Kampala

Job Summary: To provide quality customer care services and support to clients /patients and colleagues. This includes responding to inquiries, resolving issues, and aiding other staff to ensure customer satisfaction.

Duties and Responsibilities:

Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time.

Support patients during hospital visits by assisting with navigation, comfort and special needs.

Collect and report patients feedback through conducting surveys and identifying areas for improvement.

Manage and address patient concerns promptly while escalating the same whenever necessary.
Implement service recovery strategies by suggesting and following up solutions for dissatisfied patients.

Drive quality improvement initiatives by recommending and implementing service enhancements.

Perform additional duties as assigned to support hospital-wide patient experience efforts.

Qualifications and Experience:

At least a minimum of a diploma or degree in a relevant field.

At least one (1) year of relevant customer service experience, and strong interpersonal and communication skills
Proficiency in English is desired.

Must be willing and able to work with flexible schedules, including night shifts.

Should preferably be between 22 – 27 years of age.

How to apply:
All suitably qualified and interested candidates with relevant qualifications and letters, detailed Curriculum vitae, copies of academic certificates, and valid contacts/email addresses of three (3) referees, in one attachment of not more than 10 MBS to hr@stcatherineshospital.co.ug

Please Note:

Application deadline Wednesday, 15th July 2026 by 5:00 pm.

Hand-delivered applications will be considered.

Only shortlisted candidates will be contacted.