WASSHA
We’re Hiring in Uganda! Join WASSHA and provide
Power to the people
Do you enjoy solving problems, supporting customers, and making a real difference every day? Are you fluent in Lugisu and passionate about delivering excellent customer service?
WASSHA Africa Uganda Ltd. is looking for a Customer Support Officer (Lugisu) to join our growing team in Kampala and support our network of agents and customers across Uganda.
At WASSHA, we’re transforming lives by providing affordable, clean energy solutions to underserved communities. Join us and become part of a team that’s powering businesses, households, and brighter futures across Africa.
About the Role
As a Customer Support Officer, you’ll be the vital connection between WASSHA, our customers, and our field teams. Your role will focus on delivering exceptional customer support, strengthening agent relationships, and helping drive business growth through timely communication and problem resolution.
What You’ll Do
- Provide first-class support to customers and agents via phone.
- Analyse sales trends and engage agents to improve performance.
- Support Marketing Officers and Representatives in the field by resolving queries and tracking assigned tasks.
- Troubleshoot customer issues and ensure timely resolution.
- Update sales records, issue commissions, and monitor field activities using WASSHA’s digital platforms.
- Help deliver an outstanding customer experience while contributing to WASSHA’s mission of expanding energy access.
We’re Looking For
- Bachelor’s Degree in any field.
- Previous call center or customer service experience (less than one year is acceptable).
- Strong communication and interpersonal skills.
- Basic computer proficiency, including spreadsheets and data entry.
- Ability to multitask and work in a fast-paced environment.
Language Requirements
Essential: Lugisu, Luganda, English
Added Advantage:
Ability to speak at least one additional Ugandan language.
Duty Station: Kampala
Application Deadline: 10 July 2026 | 5:00 PM (EAT)
How to Apply
Submit the following documents in PDF format: Application Letter, Updated CV & Academic Transcripts. Send your application to: recruitug@tz.wassha.com with the subject line: Customer Support Officer – Lugisu. Applications to recruitug@tz.wassha.com on a basis. Early applications are strongly encouraged. Join WASSHA and help us deliver more than clean energy. Help us create better opportunities for communities across Uganda.
