Receptionist

TNC-MP-JD-001
JOB DESCRIPTION
Page 1 of 2
RECEPTIONIST
Job Title: Receptionist
Reports To: Pa to the Md / Community Manager
Job Purpose
To serve as the first point of contact for the organization by providing professional front
office and customer service support. The Receptionist is responsible for welcoming
visitors, managing telephone communications, maintaining the reception area, and
ensuring efficient communication between clients, visitors, and staff while projecting a
positive corporate image
Responsibilities
• Manage front office operations by welcoming visitors, handling visitor registration,
and ensuring compliance with security procedures.
• Provide professional customer service by responding to inquiries and directing
clients, suppliers, and visitors to the appropriate departments.
• Operate and manage telephone communications, including answering, screening,
and forwarding calls, taking messages, and reporting communication equipment
faults.
• Provide administrative support through mail and courier handling, meeting room
coordination, visitor notifications, and assistance with assigned HR and office
administration tasks.
• Maintain confidentiality of company and client information and uphold a
professional reception environment.
• Safeguard company property, comply with company policies and safety
requirements, and perform other duties assigned by management within the
scope of the role.
Person Specification
Skills, Experience
Education & Training
Education
• Diploma in Secretarial Studies, Business Administration, Public Relations, Office
Management, or a related field.
• Certificate in Front Office Management or Customer Service is an added
advantage.
• Minimum of one (1) year of experience in a receptionist, front office or customer
service role.
Skills
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Good telephone etiquette.
• Knowledge of switchboard operations.
• Computer proficiency, particularly in Microsoft Office Suite.
• Good organizational and time management skills.
• Ability to multitask and prioritize work effectively.
• Attention to detail and accuracy.
• Ability to maintain confidentiality
TNC-MP-JD-001
JOB DESCRIPTION
Page 2 of 2
Key Result Areas
• Professional and efficient reception services.
• Excellent customer and visitor experience.
• Accurate handling and timely transmission of messages.
• Effective management of incoming and outgoing telephone communications.
• Clean, organized and welcoming reception area.
• Timely handling of correspondence and visitor records.
• Positive representation of the company’s corporate image
Success Indicators
• Visitors are welcomed and attended to promptly and professionally.
• Calls are handled efficiently with minimal missed communications.
• Messages are accurately recorded and delivered on time.
• The reception area remains clean, organized, and presentable.
• Customer satisfaction with front office services remains consistently high.
• Administrative support tasks are completed accurately and within required
timelines.
How to Apply
• You can apply by submitting your cover letter and CV to
recruitment6@truenorthafrica.com with subject line Receptionist
by 17th July 2026
• All application documents Must be in either PDF or MS. Word