Streamline Health Tech
Location: Kampala, Uganda (in-person)
Company: Streamline Health Tech
Website: www.streamlinehealth.org
Employment Type: Full-time
Level: Entry level
About Us
Stre@mline Health Tech Company Ltd is a fast-growing health tech company that works to ensure that underserved communities access quality and affordable healthcare. Through our products; Stre@mline EMR, Ubuntu, PAY, Myapp and SNAP, we are changing the way healthcare is managed. We believe that data saves lives. We leverage data to save lives.
As we scale across Africa, we are looking for a Customer Success Engineer to ensure our clients successfully adopt and maximize value from our platform.
Role Overview
As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.
This role combines technical expertise + customer-facing skills, making it critical to retention and product success.
Key Responsibilities
Lead technical onboarding and implementation for new customers
Configure and customize the Stre@mline platform based on client needs
Troubleshoot technical issues and provide timely resolutions
Train users and administrators on system usage
Monitor system usage and proactively identify adoption gaps
Collaborate with Account Managers to support renewals and expansions
Work with product and engineering teams to escalate bugs and suggest improvements
Maintain documentation, FAQs, and technical guides for clients
Requirements
Recently completed BSc. in Information Technology, Computer Science, Business Computing or related fields.
Ability to troubleshoot technical issues and communicate solutions clearly
Strong interpersonal and client management skills
Relevant Certifications or experience in similar roles for 1-2 years is an added advantage
Very agile with ability to work with poor-resourced environments.
What We Offer
This position will start as 3 months internship training. You will be offered a full time offer on successfully completing the required training.
Competitive salary + performance-based incentives
Opportunity to work directly with top organisations
Exposure to real-world business challenges and innovation
Exposure to cutting-edge technology
Success Metrics
Successful onboarding and deployment timelines
Customer product adoption and usage rates
Reduction in technical support issues/escalations
Customer satisfaction and retention
Integration success and system uptime
How to Apply
Send your CV and cover letter (PDF) to hr@streamlinehealth.org with the subject “Customer Success Engineer Application July 2026”
Deadline for applications: 30th July, 2026 5:00pm
