Old Mutual Uganda
Job Description
To work with the Business Analyst to ensure successful implementation and support of business solutions and transformation programmes. This role determines and documents business requirements, design & implements solutions to meet business requirements.
Key Responsibilities
Support the identification and documentation of business needs, requirements, and stakeholder expectations.
Assist Business Analysts in gathering, analyzing, and documenting business and system requirements.
Participate in meetings with business users to understand business processes and identify opportunities for system improvements.
Help document functional and non-functional requirements, business process flows, use cases, and user stories.
Assist in translating business requirements into clear functional specifications for development teams.
Support the review and analysis of proposed business and system changes, ensuring alignment with business objectives.
Participate in solution design discussions and assist in documenting proposed solutions.
Assist in coordinating communication between business users, project teams, vendors, and ICT teams.
Support the preparation and execution of User Acceptance Testing (UAT), including developing test scenarios, test cases, and recording test results.
Assist in tracking and resolving defects identified during system testing.
Support system implementation activities, including user readiness and deployment support.
Prepare user guides, standard operating procedures, and other system documentation.
Assist in training end users on new or enhanced systems and business processes.
Provide first-level business systems support by logging, analyzing, and following up on user issues and enhancement requests.
Monitor assigned support tickets and escalate complex issues to senior Business Analysts or relevant technical teams.
Assist in monitoring system performance and gathering user feedback for continuous improvement.
Support compliance with organizational policies, regulatory requirements, AML, KYC, Sanctions, and data quality standards by following established procedures and escalating identified issues.
Participate in process improvement initiatives and contribute ideas for enhancing business efficiency through technology.
Maintain accurate project documentation, meeting minutes, requirements traceability, and status reports.
Support project activities to help deliver solutions within agreed scope, timelines, and quality standards.
Continuously develop knowledge of business processes, ICT solutions, business analysis methodologies, and industry best practices.
ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action
Qualifications
Bachelor’s degree in computer science, software engineering, Information Technology or equivalent
Certification in at least one area of applications development
Minimum of 2 years’ experience in business analysis/software development.
At least a working knowledge of Databases
Strong verbal and written communication skills
Skills and competencies
Graduate in information systems or related discipline
At least 2 years’ experience in business systems project related assignments
Deep understanding of business/systems analysis
Understands application programming, database and system design
Understands Internet, Intranet, Extranet and client/server architectures
Teamwork ability
Good communication skills
Analytical skills and out of the box thinking
Knowledge in emerging industry practices
Proactive in seeking solutions to problems and identifying opportunities
Wide understanding of the insurance business processes
Self-driven individual with the discipline to deliver within agreed guidelines
JD
Skills
Application Development, Business Processes, Business Requirements Analysis, Business Systems, Computer Literacy, Digital Communication Technologies, ICT Projects, Information and Communications Technology (ICT) Infrastructure, Information Communication Technology (ICT), IT Network Security, Management Reporting
Competencies
Action Oriented
Collaborates
Cultivates Innovation
Customer Focus
Drives Engagement
Drives Results
Manages Ambiguity
Manages Complexity
Education
Bachelors Degree (B): Computer Science And Engineering, Bachelors Degree (B): Information Technology
Closing Date
24 July 2026 , 23:59
