POSITION DESCRIPTION
JOB TITLE: SUPERVISOR INTERNAL CONTROL – OPERATIONS
REPORTS TO: MANAGER INTERNAL CONTROL – BRANCH
OPERATIONS
JOB PURPOSE
§ The role holder is responsible for maintaining compliance with
the bank’s internal policy, regulatory framework and maintaining
optimal risk control in branches through identification of issues,
resolution, escalation and implementation of actions in liaison
with branch process owners to close the gaps.
KEY RESPONSIBILITIES /KEY DELIVERABLES
§ Perform appropriate monitoring activities to ensure effectiveness
of the risk controls across branches.
§ Ensure that formal planned reviews and surprise spot checks are
conducted across branches including preparation of reports to
line management.
§ Identification of inadequate processes and control lapses and
provide line management with the irregularities and proposed
recommendations to facilitate process improvement where
necessary.
§ Ensure that formal root cause analysis for control failures is
conducted across branches and appropriate remedial actions are
identified and implemented.
§ Monitoring and tracking of all branch remedial actions from
regulatory review, internal audit, Risk and compliance with a view
of minimizing repeat issues and ensuring closure.
§ Being agents of the required change in branches.
§ Oversee assignment of user rights and authorization limits to
branch operations staff to ensure no violations.
§ Identify skills, development needs and capability gaps for branch
staff and ensure appropriate training programs to drive
performance.
§ Drive focus on self-service electronic channels to enhance
utilization & decongest branches.
§ Review and consolidate monthly Risk Control Self Assessments
(RCSA) from supervised branches to ensure accurate reporting.
§ Regularly and accurately report to line management emerging
and material compliance lapses identified that may pose threats
to the business.
§ Carry out any other duties as may be duly assigned.
BUSINESS BEHAVIOURS
§ Passion: Committed to excellence, delivering outstanding results
and making a positive impact on our customers and
stakeholders.
§ Teamwork: Collaborates, mutual respect, and diverse
perspectives, to achieve shared success and deliver greater value
to the Bank.
§ Integrity: Uphold honesty, transparency, and accountability,
ensuring ethical practices in every action.
§ Innovation: Embrace creativity and forward-thinking, continually
seek new solutions to enhance customer experience and drive
business growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED
§ Bachelor’s degree in banking, Commerce, Business
administration, Economics, statistics, Management or any
related field.
§ Possession of a certified banking qualification in a relevant field
would be an added advantage.
§ A minimum of 4 years’ experience in branch operations role.
§ Strong knowledge of the bank’s policies, procedures and
practices.
THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE
APPLICATION
§ Cover letter, Detailed CV, and Copies of academic documents all
as one file.
MODE OF APPLICATION
§ Online applications addressed to Chief People & Strategy
Officer, Pearl Bank Uganda.
§ Send application to hr@pearlbank.com with job title as subject.
§ Closing Date: Wednesday 12th August 2026 at 5:00pm.
§ Only shortlisted candidates will be contacted.
Pearl Bank Uganda Ltd is an equal opportunity employer