The Mist Hotel Entebbe
We are seeking qualified, professional, and customer-focused individuals to join our dynamic team in the following roles
- Receptionist (Front Office)
Reports to: Front Office Supervisor / Manager
Education & Qualifications
- Diploma or Degree in Hotel Management, Tourism, Business Administration, or related field.
- Certification in front office operations is an added advantage.
Experience
- 1–2 years experience in a hotel front office role.
- Experience using PMS systems (e.g.,Karibu, Opera, IDS, Ezee Adsolute) preferred.
Key Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Computer literacy (MS Office, booking systems).
- Problem-solving and multitasking ability.
Key Responsibilities
- Guest check-in and check-out .
- Handling reservations and inquiries.
- Managing guest complaints professionally.
- Cash handling and billing.
- Coordinating with housekeeping and other departments.
2. Waitress (2 Positions – Food & Beverage Service)
Reports to: F&B Supervisor
Education & Qualifications
- Certificate/Diploma in Hospitality or Food & Beverage Service.
- Training in food safety and hygiene is a plus
Experience
- 1–2 years in a restaurant or hotel environment.
- Experience using POS systems (e.g.,Karibu, Micross, IDS, Ezee Optimus) preferred.
Key Skills
- Strong customer service and communication skills.
- Knowledge of food and beverage service standards.
- Ability to upsell menu items.
- Teamwork and attention to detail.
Key Responsibilities
- Taking and serving orders.
- Ensuring guest satisfaction in the restaurant/bar.
- Setting up and clearing tables.
- Processing bills and payments.
- Maintaining cleanliness of service areas.
3. Guest Room Attendant (2 Positions – Housekeeping)
Reports to: Executive Housekeeper
Education & Qualifications
- Certificate/Diploma in Hospitality or Tourism and Hotel Management.
- Housekeeping training certificate is an advantage
Experience
- 1 year experience in housekeeping (hotel preferred).
Key Skills
- Attention to detail.
- Time management and efficiency.
- Physical stamina.
- Knowledge of cleaning standards and chemicals
Key Responsibilities.
- Cleaning and servicing guest rooms.
- Replenishing room amenities.
- Reporting maintenance issues.
- Ensuring high cleanliness standards •Handling lost and found items properly.
4. Bell Boy (Porter)
Reports to: Front Office Supervisor
Education & Qualifications
- Certificate/Diploma in Hospitality or Tourism and Hotel Management
Experience
- Previous experience in a hotel is an added advantage.
- Must be having a valid driving permit.
- Must be fluent in English.
- Must have an understanding on Tourist attractions in Uganda.
Key Skills
- Good communication and interpersonal skills.
- Physically fit and presentable.
- Customer service oriented.
- Basic knowledge of hotel services and local area.
Key Responsibilities
- Assisting guests with luggage.
- Escorting guests to rooms.
- Delivering messages and items.
- Supporting front office operations.
- Maintaining lobby cleanliness and order.
- Airport pick-up and drop off.
5. Cost Accountant (Hotel Finance)
Reports to: General Manager / Finance Manager
Education & Qualifications
- Bachelor’s Degree in Accounting, Finance, or related field.
- Professional qualification (CPA, ACCA) is an added advantage.
Experience
- 2–4 years experience in accounting (hotel experience preferred).
Key Skills
- Strong analytical and financial reporting skills.
- Knowledge of inventory and cost control systems.
- Proficiency in accounting software (e.g., QuickBooks, Sage,Tally etc )
- Attention to detail and integrity.
Key Responsibilities
- Monitoring food and beverage costs.
- Preparing cost reports and variance analysis.
- Managing stock control and inventory systems.
- Auditing purchases and store records.
- Supporting budgeting and financial planning
6. Sales & Marketing Personnel (Female Preferred)
Reports to: General Manager
Education & Qualifications
- Bachelor’s Degree or Diploma in Marketing, Sales, Business Administration, or Hospitality Management
- Certification in Digital Marketing or Sales is an added advantage
Experience
- 2–4 years experience in hotel sales,marketing, or a related field.
- Proven track record in meeting sales targets (especially in hospitality).
Key Skills
- Strong sales, negotiation, and closing skills.
- Excellent communication and interpersonal abilities.
- Digital marketing skills (social media, email marketing, online travel agents – OTAs).
- Knowledge of corporate sales and tour operator business.
- Ability to analyze market trends and competitor activity.
Key Responsibilities
- Driving room sales, conference bookings, and restaurant promotions.
- Identifying and securing corporate clients and partnerships.
- Managing online presence (social media, website, OTA platforms).
- Developing and executing marketing campaigns.
- Conducting sales calls, site visits, and client meetings.
- Preparing weekly and monthly sales reports.
- Supporting pricing strategies (rack, corporate, and promotional rates).
7. Cashier (Front Office / F&B Cash Point)
Reports to: Accountant / Front Office Supervisor / F&B Supervisor
Education & Qualifications
- Diploma or Certificate in Accounting, Finance, Business Administration, or related field.
- Training in cash handling or basic accounting is an added advantage.
Experience
- 1–2 years experience as a cashier in a busy hotel environment
Key Skills
- Strong numerical and cash handling skills.
- High level of honesty and integrity.
- Attention to detail and accuracy.
- Basic computer skills (POS systems, MS Excel).
- Good communication and customer service skills.
Key Responsibilities
- Receiving payments (cash, mobile money, cards).
- Issuing receipts and invoices accurately.
- Operating POS systems efficiently.
- Balancing cash at the end of each shift.
- Preparing daily cash reports.
- Coordinating with the accountant on reconciliations.
- Handling guest billing queries professionally.
Additional Requirements
- Trustworthy with no history of financial misconduct.
- Ability to work under pressure and long hours.
- Willingness to work shifts, weekends, and holidays.
8. Food & Beverage Manager
Reports to: General Manager
Education & Qualifications
- Bachelor’s Degree or Diploma in Hospitality Management, Hotel & Restaurant Management, Business Administration (with F&B specialization preferred)
- Additional certifications such as Food Safety & Hygiene (HACCP), Bar & Beverage Management, Customer Service Training are an advantage.
Experience
- Minimum 3–5 years of experience in F&B operations.
- At least 2 years in a supervisory or managerial role
- Experience in Restaurant and bar operations, Banqueting & events (important for hotels with conference facilities), Cost control and inventory management
Key Skills
- Strong leadership and team management skills
- Excellent customer service and guest relations
- Financial management (budgeting, cost control, revenue tracking)
- Knowledge of food costing and menu engineering
- Stock control and procurement management
- Strong communication and interpersonal skills
- Problem-solving and decision-making ability
- Ability to work under pressure and long hours
Core Responsibilities
- Oversee daily operations of restaurant, bar, and room service.
- Ensure high service standards and guest satisfaction.
- Manage and supervise, Waiters/Waitresses, Barmen, F&B Supervisors.
- Monitor food and beverage costs (target: 30–45% depending on concept).
- Develop and update menus with the Executive Chef.
- Handle inventory control and stock audits.
- Coordinate events, conferences, and banquets.
- Ensure compliance with health & safety regulations.
- Prepare daily, weekly, and monthly reports.
Personal Attributes
- Professional appearance and grooming.
- High level of integrity and accountability.
- Attention to detail.
- Strong organizational skills.
- Energetic and proactive.
Systems Knowledge (Added Advantage)
- Familiarity with hotel systems such as POS systems (e.g., Micros, Opera POS), Inventory systems, Basic accounting software
