Main Purpose:

To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Administrator – Billing (Contract)

Reports to: Manager – Billing

No. of Vacancies: 1

Main Job Functions

Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to
ensure correct billing of all Post-Paid Customers.
Using a pre-determined sample, detect, report and follow up on bill errors for resolution by I.T department.
To perform mid-month (mock) bill verifications aimed at ensuring that any major errors are identified, reported to I.T and fixed before month end.
Validate content manual invoicing of all clients monthly and archival of content data usage.
Complete Corporate CRBT activations as per client request and payments made.• To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
Support MTN’s overall Customer Management and quality initiatives by paying regular customer visits to key
Postpaid client premises and making outbound calls to survey invoice quality.
To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
Timely and accurate daily, weekly and monthly reporting to monitor performance.
To take on any extra responsibilities and duties as may be required from time to time.

Education

Bachelor’s degree in business computing (BCom), Statistics, or Business Administration.
Proficiency in data analytics will be of an added advantage.

Work Experience

Experience in a service and business driven organization
Customer interface, in person, email and via the phone.
2 years’ experience in a busy customer environment.
Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
Experience with data analytics and advanced excel.

Skills / physical competencies:

Strong work ethic and ability to work with minimal supervision
Alertness to quality, attention to detail, flexibility and ability to manage stress levels.
Able to work within a team and independently
Sense of urgency to meet goals, objectives and deadlines.
Computer proficiency
Data analytics using MySQL, and pivot.
Knowledge of advanced excel.

Administrator – Billing