| Key Performance Objectives of the job. |
Main tasks that you do to achieve the outputs |
Success measures of the job
How will you know if you have done it well? |
| BUSINESS DEVELOPMENT |
- Identify and pursue new business opportunities.
- Develop and implement country-specific growth strategies.
- Build a strong sales pipeline.
- Generate qualified leads and convert them into business.
|
- Number of new clients acquired
- Market share growth
- Selling our Managed Saas Platform Communication Gateway, Software development services, payments solutions & AWS Cloud managed services
- Developing relationships with Large Enterprise customers, Telecom operators, Banks and Micro-Finance Institutions
- Identifying tender & EOI opportunities and managing bid submissions.
- Working with technical teams to develop customer solutions.
- Managing strategic vendor relationships.
- Understanding the technology landscape in your region.
|
| SALES REVENUE & GROWTH |
- Achieve monthly, quarterly and annual revenue targets.
- Prepare proposals, quotations and commercial presentations.
- Negotiate contracts and close deals.
- Upsell and cross-sell existing services
|
- Revenue achieved versus target
- Value of contracts signed
|
| DEVELOP AND MAINTAIN A MARKETING STRATEGY THAT SUPPORTS DELIVERY OF MONTHLY SALES
|
- Develop and / or review and implement a marketing strategy that grows MTech products and services.
- Generate the demand (pull) while the sales function satisfies the supply (Push).
- Implement approved marketing plans based on market conditions, strategy and return on investment.
- Identify gaps within the market that offer opportunities for the Company to maximize on profit.
|
- 5% market share growth in each product / service of Mtech Ltd.
- Short term versus long term objectives. (continuously).
|
| PRODUCTS AND SERVICES LAUNCH, TESTING AND BUSINESS DEVELOPMENT
|
- Research and evaluate products and services opportunities, demand for potential products and services and customer needs and insights.
- % increase in revenue as a result of product pitching.
- Propose acceptable projected revenue streams.
|
- Evidence of these activities conducted.
- 20% increase on revenue generated year to year.
- Increased team contribution and participation by championing two projects per year.
- 100% commission issued from profit/revenue generated.
|
| CUSTOMER RELATIONSHIP MANAGEMENT |
- Manage and build business relationship between Mtech Ltd (both internal and external stakeholders)
- Cordial relationships.
- Derived benefits from these relationships.
- Develop and maintain relationships with key clients.
- Conduct regular customer visits.
- Ensure high customer satisfaction and retention.
- Resolve customer concerns promptly.
|
- Timely responses to queries.
- Steady revenue generation.
- Mtech’s presence in all business sectors in your region.
- Increased client referrals from the bi-annual surveys.
- Number of client visits per month
|
| COMPETITOR ANALYSIS & MARKET INTELLIGENCE |
- Study market changes and monitor and analyse top 10 competitor activities to advise management on their direct and indirect impact on Mtech products and services.
- Monitor competitors and market trends.
- Identify emerging opportunities.
- Recommend new products or services based on customer needs.
- Provide regular market reports.
|
- Competitor analysis report and recommendations to the Management.
|
| WEEKLY/ MONTHLY/ HALF YEAR AND ANNUAL REPORTING |
- Developing and submitting/ sharing actual information and timely reports on a weekly, monthly and annual basis on sales and marketing activities, products & service performance.
|
- Readily available reports
- Tallying data reports as compared to revenue generated.
|
| QMS & ISMS RESPONSIBILITY |
- Ensure compliance to all QMS anD ISMS requirements including Mtech QMS & ISMS requirements and Standards.
- Support and aid in the implementation and continual improvement of the QMS and ISMS
|
- Departmental Procedures adhered to
- Knowledge of Mtech’s QMS & ISMS requirements.
|
