KCB Bank Uganda
- KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
- Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
KNOWLEDGE AND EXPERTISE;
- A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- Work experience as added advantage. At least 1year’s banking experience.
- Strong Customer service skills and thorough knowledge of banking products and services.
- Strong communications, and interpersonal skills and team player.
- Passion for Performance.
- Self – Drive, Flexibility, Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
