Dispatch Supervisor

Department: Commercial/Logistics and Dispatch

Employment Type: Full Time/Permanent

Reports To/ Direct Supervisor: Customer Service & Logistics Manager

Direct Reports/Supervisees: 30 Dispatch Staff, 20 Delivery Clerks, 5 Cold Room Staff

Duty station: Kampala

Direct Reports: Abattoir, Kigunga

Job purpose:

The Dispatch Supervisor leads and manages all dispatch, cold room and delivery operations at Kigunga Abattoir, ensuring customer orders are picked accurately, loaded on time, dispatched safely, documented correctly and delivered in compliance with company SOPs, quality standards and customer expectations. Accountable for OTIF, inventory accuracy, cold chain compliance, labour productivity and operational discipline. The position holder is expected to follow the set rules, regulations and guidelines of BPUL while ensuring the accomplishment of goals and targets given by Management.

Key Responsibilities:

Dispatch Operations

• Plan and supervise all daily dispatch activities.
• Ensure customer orders are picked accurately and completely.
• Ensure loading starts and finishes according to schedule.
• Ensure trucks leave site on time.

Cold room management

• Manage stock rotation (FIFO/FEFO), temperature monitoring, space utilization, housekeeping and stock movements.

Delivery Operations

• Manage delivery clerks, truck departures, PODs and customer delivery issues.

Inventory Control

• Ensure daily reconciliation, variance investigation, and accurate ERP transactions

Team Leadership

• Manage staffing, shifts, attendance, coaching, performance and discipline.

Health, Safety & Food Safety

• Ensure GMP, HACCP, PPE and cold chain compliance.

Productivity Improvement

• Improve loading speed, labour productivity and dispatch efficiency.

Customer Service

• Handle urgent orders and resolve customer issues promptly.

Reporting

• Submit daily dispatch, stock, attendance, OTIF and safety reports.

Carry out any other duties as requested by the Supervisor

Education:

Minimum Academic Qualifications:

• Bachelor’s Degree in Logistics, Supply Chain, Operations or Business Administration.

or related field.

Skills and Experience:

Minimum Experience:

• 3–5 years’ experience in warehouse/dispatch operations.
• Experience supervising large operational teams.
• ERP and Microsoft Excel proficiency.
• High level of integrity and honesty
• Customer care skills
• Professional personal presentation
• Computer Literacy
• Able to control emotions.
• Organizational and planning skills
• Effective communication and interpersonal skills
• Problem Solving skills
• Attention to details
• Time management
• Ability to work under pressure
• Excellent reporting skills
• Willingness to regularly travel or relocate across region (s) of operation

Attitude and Motivation:

The ideal candidate must demonstrate the following personal attributes:

• Precision-Driven
• Proactive Communicator
• Service Mindset
• Self-Disciplined
• Technology Enthusiast
• Collaborative & Humble
• Computer knowledge Computer knowledge

Competencies:

The ideal candidate should demonstrate the following BPIL High Performance Behaviours:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging