IT Graduate Intern (2)

JOB SUMMARY                                        

The IT Graduate Intern contributes to the calling of Medical Teams International calling by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and staff capacity to use digital tools effectively.

JOB RESPONSIBILITIES

• Helpdesk (Level 1)

First point of contact for IT support; log, triage, and resolve staff tickets promptly.

• Internet Connectivity           

Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.

• Hardware – Laptops & Devices       

Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.

• Microsoft 365 Support          

Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns

• Leased Printer Management           

Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.

• Adobe Sign Training.            

Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.

• M365 Onboarding Training

Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.

• IT Asset Register       

Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.

 DELIVERABLES

• Weekly IT support log (tickets received, resolved, escalated).
• Weekly IT support meeting with IT Coordinator (updates on region challenges).
• Updated IT Asset Register with accurate inventory across all supported offices.
• Monthly IT report (issues addressed, recommendations with the supported location).
• End of Internship Report summarizing activities, gaps, and IT improvement                                     recommendations.

EDUCATION, LICENSES & CERTIFICATIONS

• Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
• Bachelor’s Degree in IT, Computer Science, Computer Engineering or related field. (Preferred.)
• Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)

EXPERIENCE

Not mandatory, however, person must have graduated not more than 2 years ago. 

KNOWLEDGE, SKILLS & ABILITIES

• Windows OS, M365 suite, basic networking (TCP IP, LAN, Wi Fi), hardware repair, printer setup, Cisco hardware knowledge.
• Basic understanding of computer systems, hardware, and software
• Knowledge of operating systems (Windows, Linux, macOS)
• Understanding of networking fundamentals (IP addressing, DNS, routers, TCP IP)
• Basic cybersecurity principles (password security, data protection, threats)
• Familiarity with at least one programming language: Common ones: Python, Java, JavaScript, C#
• Basics of database management systems (DBMS)
• Ability to write simple SQL queries
• Understanding of data storage and retrieval

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