Kampala Distribution Centre Supervisor

Job Title: Kampala Distribution Centre Supervisor

Reports To: Commercial and Logistics manager

Duty station: Kampala

Direct Reports: Dispatch Officers, loaders, Cleaners and casua labourers

Job purpose:

The role is responsible to ensure efficient, accurate, and timely management of dressed chicken distribution operations at the Kampala Distribution Centre including cold-room stock handling, dispatch coordination, and product integrity while maintaining strict cold-chain compliance and high service standards to support customer satisfaction and sales growth.

Key Responsibilities:

• Oversee daily dispatch of dressed chicken to shops and customers
• Coordinate the order make-up process, ensuring products match invoices and customer requirements.
• Supervise cold-room loading and unloading, maintaining correct temperatures (-18°C to 0°C).
• Ensure vehicle hygiene, crate management, and product handling meet company and food safety standards.
• Supervise daily and weekly stock counts and reconcile physical stock against ERP (Business Central/NavOne).
• Manage product rotation (FIFO) to minimize drip loss and expiries.
• Monitor and report on daily stock movements, drip loss, and returns.
• Identify training needs for staff and ensure skill development in handling and hygiene.
• Monitor cold-room and refer truck temperature logs daily.
• Ensure regular cleaning, fumigation, and sanitation schedules are implemented.
• Liaise with Quality Assurance on product quality and corrective actions.
• Prepare and submit daily reports on dispatch, stock variance, drip loss, and vehicle performance
• Track and report Order Fulfilment (OF) and On-Time Delivery (OD) metrics.
• Collaborate with Sales, Customer Service, and Finance to ensure orders, invoices, and credits align
• Ensure integrity, accountability, and compliance within dispatch and cold-room operations, including investigation and reporting of stock or crate variances
• Ensure compliance with occupational health and safety procedures within the DC and cold-room environment

Financial Responsibility

• Control dispatch-related operational costs
• Minimize stock losses and product expiries
• Ensure efficient utilization of labour and transport resources
• Maintain accountability for company assets and crates

Education:

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Operations or a related field.

Skills and Experience:

• Minimum 3 years’ experience in cold-chain distribution (preferably poultry, meat, or FMCG).
• Proficient in ERP systems (Business Central, NavOne) and MS Excel.
• Strong leadership, coordination, and communication skills.
• Knowledge of cold storage operations, hygiene, and food safety standards.
• Ability to lead early-morning and weekend shifts.

Competencies:

The ideal candidate should demonstrate the following BPUL High Performance Behaviours:

• Common purpose
• Open communication
• Setting and Achieving Targets
• Sense of Urgency & Agility
• Accountability
• Collaborate Effectively
• Result-Driven Mindset
• Trust & Mutual Respect
• Customer Focused
• Innovation & Continuous Learning
• Sense of Belonging