MTN Uganda
Job Title: Manager – Innovations
Reporting to: Senior Manager – Products Development & Innovations
Division – Products & Services
Mission/ Core purpose of the Job
Responsible for executing MTN MoMo’s product roadmap by driving new service innovations, leading structured ideation, managing the full product lifecycle, and cultivating a sustainable partner ecosystem. This is a high-execution position designed to power the tactical “engine” of the innovation pipeline, ensuring MTN MoMo evolves into a one-stop digital financial hub that accelerates financial inclusion and customer value creation.
Responsibilities
Main Job Functions:
1. Innovation Ideation & Research
- Structured Ideation: Lead design thinking workshops and innovation sprints to generate high-potential concepts, with a focus on savings, loans, and payments enablement tools.
- Market Gap Analysis: Continuously assess the Ugandan fintech landscape to identify underserved segments such as rural agriculture, lifestyle payments, and SME solutions, translating insights into actionable opportunities.
- Concept Validation: Develop robust business cases and feasibility studies to evaluate new service concepts within the MoMo ecosystem.
2. Product Lifecycle Management (PLM)
- Agile Development: Drive rapid prototyping, testing, and iteration of digital services within cross-functional squads.
- Optimization & Rationalization: Analyze product performance metrics (e.g., ARPU, active base) to refine user journeys, enhance UI/UX, and decommission underperforming offerings.
- End-to-End Execution: Own the Go-to-Market process for assigned features, from drafting business requirements (BRDs) to post-launch monitoring and continuous improvement.
3. Ecosystem Development & Partnership Integration
- API Integration: Collaborate with MTN Technology and business teams and external developers to onboard third-party applications into the MoMo platform.
- Strategic Partnerships: Forge collaborations with banks, government agencies, and innovation hubs to enable cross-platform transactions and expand financial inclusion.
- Merchant Empowerment: Design and deploy digital tools that strengthen SME capabilities and enhance MoMo adoption.
Key Performance Indicators (KPIs)
- Innovation Pipeline: Number of ideas successfully transitioned from ideation to pilot phase.
- Ecosystem Depth: Growth in active third-party integrations and applications within MoMo.
- Lifecycle Efficiency: Reduction in time-to-market for new features and updates.
- Financial Inclusion Impact: Increase in active users of non-transfer services (e.g., MoMo School Fees, MoMo Loans).
Qualifications
Education:
- Bachelor’s degree in computer science, Information Technology, Business, or Software Engineering
- At least 5 years in product management or innovation roles, ideally within fintech, telecoms, or technology startups
Experience:
- Strong proficiency in Agile/Scrum methodologies, experience with API marketplaces, and deep knowledge of mobile financial service (MFS) platforms
- A forward-looking “Techco” orientation, focused on building value-added platforms beyond connectivity.
Skills
- Risk, Compliance & Audit Readiness
- Delivery focus and continuous improvement mindset
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
