Receptionist

Job Title: Receptionist
Reporting Line: Finance Officer
Location: Kampala, Uganda
Company: eTranzact Platform Ltd

Company Overview:
eTranzact Platform Ltd, a leading African financial technology company, is seeking a
dynamic and experienced Receptionist to join our team and contribute to our mission of
transforming the financial landscape.
This role plays a vital role in creating a positive, professional impression of the organisation,
aligning with eTranzact’s broader Pan-African mission to drive financial inclusion,
innovation, and digital transformation. The Receptionist will report directly to the Finance
Officer and serve as a key connector between external visitors and internal teams, ensuring
that enquiries are handled promptly and that the office environment remains welcoming,
secure, and efficient. This role is responsible for managing the front desk, welcoming
visitors, handling incoming calls, and providing efficient administrative support that enables
smooth day-to-day operations.

Job Description:
We’re hiring a Receptionist to contribute to our mission of transforming the financial
landscape. Your responsibilities will include ensuring that all guests, clients, partners, and
staff are received with courtesy and professionalism. By maintaining an organized reception
area, coordinating meeting logistics, and supporting internal communication, the
Receptionist contributes directly to operational excellence and the company’s reputation
as a trusted partner in digital financial services.
This role requires a candidate with excellent interpersonal skills, strong organizational
ability, and a customer-service mindset. The ideal candidate will collaborate closely with
finance, operations, and executive teams to manage financial resources effectively in a fast-paced, technology-driven environment.

Responsibilities:
This role will manage front-office operations and provide administrative support, ensuring
excellent visitor experience, efficient communication flow, and a well-organized workplace
that supports the broader goals of eTranzact Platform Ltd.
1. Front Desk & Visitor Management
• Greet and welcome all visitors, clients, partners, and staff in a professional and
friendly manner.
• Manage the visitor log, issue visitor badges where required, and ensure compliance
with office security protocols.
• Direct visitors to the appropriate person or meeting room and notify relevant staff
of arrivals.
• Maintain a clean, organized, and presentable reception area at all times.
2. Communication Handling
• Answer, screen, and route incoming telephone calls promptly and courteously.
• Take accurate messages and ensure they are delivered to the relevant staff
members in a timely manner.
• Manage general email enquiries directed to the reception and escalate as
appropriate.
• Provide basic information about the company, its services, and office location to
callers and visitors.
3. Administrative Support
• Coordinate meeting room bookings, prepare rooms (refreshments, materials, AV
setup) and ensure they are ready for use.
• Support the preparation of basic documents, filing, photocopying, scanning, and
other clerical tasks as assigned.
• Handle incoming and outgoing mail, courier packages, and deliveries; distribute
them accurately.
• Maintain office supplies inventory for the reception area and request replenishment
as needed.
4. Office Coordination & Security
• Monitor access to the office premises and ensure only authorised
individuals enter.
• Liaise with building management, security, and service providers on
reception-related matters.
• Report any maintenance, safety, or facility issues to the appropriate
internal contact.
• Support emergency procedures by assisting with evacuation coordination
and visitor accountability when required.
5. Customer Experience & Continuous Improvement
• Deliver consistently high levels of service that reflect the company’s
values and brand.
• Identify opportunities to improve reception processes and visitor
experience and share suggestions with management.
• Collaborate with other departments to ensure seamless handovers of
visitors and information.

Requirements
• Diploma or Certificate in Office Administration, Business Administration,
Secretarial Studies, or a related field. A Bachelor’s degree is an added
advantage.
• Minimum of 3 years of proven experience in a receptionist, front-desk, or
administrative support role, preferably in a corporate, financial services, or
professional services environment.
• Excellent verbal and written communication skills in English; knowledge of
Luganda or other local languages is an advantage.

• Strong interpersonal skills with a warm, professional, and customer-
focused approach.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general
office equipment (telephone systems, printers, scanners).
• High level of organizational ability, attention to detail, and the capacity to
multitask in a busy environment.
• Discretion and integrity in handling confidential information.
• Ability to remain calm and professional under pressure and to handle
challenging situations with tact.
• Willingness to work standard office hours and occasional flexibility as operational needs require.

Send your CV to: info@etranzact.com.ug