MTN Uganda
Main Purpose:
To interpret defined system requirements and design specific infrastructures that meet operational, security, and performance needs. This role requires deep expertise in virtualization, cybersecurity, disaster recovery, high availability, networking, and hybrid/cloud infrastructure.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Senior Specialist – Infrastructure operations
Reports to: Manager – IT Infrastructure & Operations
No. of Vacancies: 1
Main Job Functions:
- Design and Automation of processes to streamline operations.
- Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
- Integrate the ITSM tool with all vendors, OpCos and Service providers
- Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
- Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
- Execute and oversee new tools for software upgrades and changes.
- Monitor and test Backoffice performance and provide performance statistics and reports.
- Participate in designing solutions to align to automation.
- Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
- Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
- Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
- Planning and managing support for incident management tools and processes.
- Security Incident and Event Management including proactive security monitoring.
- Third party access control, authorization and User access review for selected systems’ OS, DB and APP.
- Endpoint, network access management and Vulnerability assessments
- Coordinating interfaces between incident management and other service management processes
- Driving the efficiency and effectiveness of the incident management process
- Developing and maintaining the incident management process and procedures
- Manage end to end configuration & Release management in liaison with the ITO partners.
- Manage end to end service continuity across technology in liaison with the different Vendors.
Education
- Bachelor’s degree in computer science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
- Background in IT infrastructure Designs, planning and Operations.
Work Experience
- Strong virtualization (VMware, Hyper-V) and cloud platform experience (Azure, AWS, or local cloud).
- Expertise in LAN/WAN, firewalls, routing, switching, VPNs.
- Experience with high-availability, disaster recovery, and secure system design.
- Strong cybersecurity knowledge.
- Ability to interpret complex system architecture and translate it into robust infrastructure solutions.
- Excellent communication and documentation skills for both technical and non-technical stakeholders.
- Experience in Budget end to end management
Skills / physical competencies:
- Results orientation
- Committed to making a difference.
- Credibility
- Building collaborative relationships
- Engaged management.
- Developing & empowering
- Influencing, Leadership, Power
- Sound judgment
- Strategic planning
- Risk-taking, Innovation
