C-Care Uganda
Job Summary
To ensure efficient, accurate, and secure processing of all financial transactions within the hospital by receiving patient payments, issuing official receipts, reconciling daily collections, safeguarding cash and other financial instruments, and delivering exceptional customer service while maintaining compliance with C-Care financial policies and procedures.
Job Details
1. Cash Collection & Receipting
• Receive payments through approved payment channels including cash, POS, mobile money, EFT, bank transfers and cheques.
• Issue official receipts immediately upon receipt of payment.
• Verify patient bills before receiving payment.
• Ensure receipts are signed, stamped and accurately recorded.
• Process refunds only after obtaining the required approvals.
2. Daily Cash Management
• Balance daily collections against the hospital billing system.
• Prepare daily shift reconciliation reports.
• Maintain adequate cash float and ensure sufficient change is available.
• Safeguard cash, cheques and other negotiable instruments.
• Hand over daily collections according to hospital cash handling procedures.
• Ensure all collections are banked within stipulated timelines.
3. Financial Controls & Compliance
• Adhere to C-Care financial policies and internal controls.
• Verify that all transactions are supported by authorized documentation.
• Maintain confidentiality of patient financial information.
• Report discrepancies, shortages or suspected fraud immediately.
• Participate in internal and external audits.
4. Patient Billing Support
• Explain billing statements to patients where necessary.
• Coordinate with Patient Accounts and Insurance teams to resolve billing queries.
• Process deposits, advance payments and account settlements.
• Ensure payments are accurately posted into the hospital management system.
5. Customer Service
• Provide courteous and professional service to patients and visitors.
• Resolve payment-related concerns promptly.
• Direct patients appropriately for billing clarifications.
• Maintain professionalism while handling difficult situations.
6. Record Management
• Maintain organized filing of receipts and financial documents.
• Prepare daily, weekly and monthly cashier reports.
• Maintain accurate records for audit purposes.
Requirements
Qualifications
• Bachelors in accounting, Finance, Business Administration or a related field.
Experience
• Minimum of 2 years’ experience in a cashier or finance role.
• Experience in a hospital or healthcare environment is highly desirable
