NKAY Skin Clinic
We are looking for a passionate and results-driven Customer Care Agent to manage client inquiries, convert leads into appointments, provide exceptional customer support, and support client retention through professional communication and follow-up.
V Key Responsibilities
• Respond to client inquiries through phone calls, WhatsApp, social media, and email.
- Convert customer inquiries into consultations, bookings, and treatment appointments.
- Provide accurate information about treatments, skincare products, promotions, and packages.
- Follow up with potential and existing clients to encourage bookings and repeat visits.
- Conduct post-treatment follow-ups to assess client satisfaction.
- Handle customer complaints and ensure timely resolution or escalation.
Promote clinic services, treatment packages, and skincare products. - Maintain accurate customer interaction records and prepare performance reports.
- Work closely with Reception, Doctors, Nurses, and Aestheticians to ensure excellent client experience.
Maintain confidentiality and uphold clinic service standards.
V Key Requirements
- Bachelor’s Degree in Business Administration, Marketing, Communication, Hospitality, or a related field.
- Minimum of 1 year experience in customer care, call centre, sales, banking, healthcare, beauty, wellness, or hospitality.
- Strong communication, persuasion, and customer relationship management skills.
- Excellent telephone etiquette and active listening abilities.
- Ability to handle multiple inquiries while maintaining professionalism.
- Strong problem-solving and complaint-handling skills.
- Sales-oriented with the ability to convert inquiries into appointments.
- Computer literacy and experience using CRM or customer management systems is an added advantage.
- High level of integrity, patience, and confidentiality.
→ To Apply Send your CV to:
nkayaestheticskoreanskinclinic
DEADLINE FOR APPLICATION IS SUNDAY 12TH JULY 2026
