Customer Care Officer – Call Center

Customer Care Officer – Call Center

FutureLink is Africa’s Community-driven Marketplace for Financial Services headquartered in Mauritius, and having FutureLink Technologies as a subsidiary in Uganda, regulated by Bank of Uganda.

We are on the Mission to Create Financial Freedom for All in Africa, so that all may thrive.

We are looking for a Mission-driven & analytical person with a strong Business background to join our team as a Customer Care Officer.

JOB SUMMARY

In this role, the Customer care offficer will be part of a team that ensures quality in all customer interactions, makes every call a memorable experience & offers real-time solutions in every customer interaction.

Key Duties & Responsibilities include, but not limited to:

• Manage large numbers of outgoing and incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable trust with customers through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Collaborate with the team to improve customer experience.
• Take the extra mile to engage customers

Qualifications, Skills and Experience:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Strong time management, multi-tasking and organisational skills
• Familiarity with CRM systems and practices
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Coachable & ready to take on challanging tasks
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

• Ability to speak Kiswahili & other languages like Runyakitala (Runyankole, Rukiga, Rutooro),
  Luganda, Lusoga/ Lugisu, Ateso, Rufimbira, Lukonzo

Knowledge, Skills and abilities

• Technical Capability.
• Business Acumen.
• Strategic Thinking.
• Customer/Client Focus.
• Proficiency in the use of computer programs for
• Word processing
• E-mail

Send Your Application to:

careers@fltug.com

Deadline: 8th May 2026