Human Resources Assistant – G6

Job Summary: Administration of Entitlements and Benefits

Key Duties and Responsibilities:

• Prepare staff members’ entitlements including claims, danger pay, daily subsistence allowance, mission subsistence allowance for Government Provided Personnel and Individual Uniformed Personnel, volunteer living allowance and any other allowances for payments in conformity and adherence to applicable United Nations policies e.g., staff rules, financial regulations and rules, ST/AI issuances or practices, IPSAS policy framework etc.
• Accurately process the entitlements, benefits and payroll for the international and national civilian staff and non-staff on behalf of the Client Missions and/or the RSCE, as well as claims for official travel and expense reimbursements.
• Assist in managing the Service Line as appropriate in the business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel.
• Implement the processes related to the on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities for civilian staff, uniformed personnel and non-staff, as well as the installation and repatriation of recognized dependents.
• Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and regulations, practice and procedures, and make recommendations through the Service Delivery Manager where necessary.
• Process and administer end to end entitlements and benefits of International staff members in the RSCE in an efficient and timely manner(i.e., Personnel Administration of Contracts, Personnel administration of movements, Time Management and Separations)making proper recommendations where exception is required.
• Provide guidance and advice to internal and external clients on Benefits and Entitlements, Staff Rules and Regulations and HR guidelines and promotes a collaborative and client-oriented approach.
• Review requests for entitlements and claims Handle non-routine and complex cases, undertaking if necessary research.
• Assist the service line with the administration and certification on the processing of benefits and entitlements processes in compliance with the Rules and Financial framework.
• Engage in comprehensive HR strategy including benefits and entitlements management.
• Review and revise HR policy guidelines relating to Benefits and entitlements as deem necessary. Make inputs to the design and development of the delivery processes.
• Perform HR Administration of Benefits and Entitlements in UMOJA in line with the delegation of authority, maintain UMOJA entitlements and HR local contracts and administration roles.
• Assist in the review and processing of data pertaining to conditions of service.
• Resolve queries escalated in iNeed in UMOJA.

Qualifications, Skills and Experience:

Education

• High school diploma or equivalent is required. Additional qualification or certification in human resources is desirable.

Job – Specific Qualification

• Not available.
• A minimum of seven (7) years of experience in human resources management, administrative services or related area is required.
• Experience in administration of a broad range of entitlements and benefits using large-scale Human Resources Systems Applications and Products (SAP or PeopleSoft) or Enterprise Resource Planning (ERP) software for is required.
• Experience in application of United Nations or similar international organization’s Staff Rules and Regulations in an operational environment is required.
• Experience in a shared service center providng multi-country support is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat.
• For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework

Competencies

• Professionalism – Knowledge of Human Resources policies, practices and procedures, and ability to apply them in an organizational setting.
• Solid knowledge of SAP and Umoja. Ability to identify issues, formulate opinions, draw conclusions and recommendations.
• Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Planning & Organizing – Develops clear goals that are consistent with agreed strategies;
• Identifies priority activities and assignments; adjusts priorities as required;
• Allocates appropriate amount of time and resources for completing work;
• Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.
• Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view;
• Establishes and maintains productive partnerships with clients by gaining their trust and respect;
• Identifies clients’ needs and matches them to appropriate solutions;
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems;
• Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

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Deadline: 26th June 2026